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- Tasks: Handle customer enquiries and deliver outstanding service across various platforms.
- Company: Join a premium brand management company in a state-of-the-art facility.
- Benefits: Earn up to £30,000 with bonuses, plus 25 days annual leave and profit sharing.
- Why this job: Be part of a dynamic team focused on exceptional customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
The predicted salary is between 21600 - 30000 £ per year.
A high-class brand management and distributor of premium appliances is looking for a Customer Service Administrator. Operating out of a state-of-the-art facility, this role brings an exciting opportunity to work in an established customer service team, focused on delivering best-in-class service to all customers on our direct-to-consumer websites and marketplace platforms.
The ideal candidate will be highly organised, an effective communicator, and passionate about delivering exceptional service. Are you the right person for the job?
- Experience working in a customer-focused and fast-paced environment
- Have a real desire to go above and beyond for customers
- Excellent listening skills, can easily build good rapport with customers and display empathy
- A confident tele manner, self-motivated with a drive to find the right solutions for customers
- Able to work well under pressure, showing resilience and good time management skills
- Confidence in your ability to use IT programs (e.g. Microsoft packages)
- Ability to prioritise workload, whilst being organised and efficient
- Excellent communication skills, both verbal and written
- Good attention to detail, and able to solve problems
What will your role look like?
- Effectively handle incoming customer enquiries via email, live chat and socials in a timely and professional manner
- Delivering an outstanding customer experience
- Efficiently handling customer queries with empathy, knowledge and understanding
- Managing daily tasks within our direct-to-consumer and marketplaces, including processing orders, return requests and uploading stock inventories
- Working positively across internal departments, e.g. sales, logistics, brand teams, to solve customer queries
- Generate and manage reports related to customer interactions, order status, and service levels
- Conduct website audits to ensure we’re always providing the most up-to-date information to consumers, e.g. product information, FAQs, manuals
What can you expect in return?
- 25 days of annual leave
- Company Profit Share Scheme
- Contributory Pension (up to 6%)
- Life Cover
Your data will be handled in line with GDPR.
Customer Service Administrator employer: Cameron Clarke Associates
Contact Detail:
Cameron Clarke Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for their customer service team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your experience in customer-focused environments and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional service and how you can go above and beyond for our customers. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We’re looking for someone who can connect with customers effortlessly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us without any hiccups. Plus, we can’t wait to hear from you, so don’t hold back!
How to prepare for a job interview at Cameron Clarke Associates
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understand their brand values and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you went above and beyond for a customer. Highlight your ability to empathise and build rapport, as these are key traits they’re looking for in a Customer Service Administrator.
✨Practice Your Communication
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering common interview questions.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks, especially in a fast-paced environment. Share examples of how you’ve successfully handled multiple responsibilities while maintaining attention to detail and delivering great service.
