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- Tasks: Provide safeguarding and security services in supported housing environments.
- Company: Not-for-profit organisation dedicated to supporting vulnerable individuals.
- Benefits: Earn ÂŁ12.71 per hour with flexible zero-hour contract and training opportunities.
- Other info: Night shifts, lone working, and potential for career development.
- Why this job: Make a real difference in the lives of young people and vulnerable adults.
- Qualifications: Strong communication skills and a non-judgemental approach required.
The predicted salary is between 12 - 16 ÂŁ per hour.
Our client is a not-for-profit organisation providing safeguarding, security and support services within supported housing for young people and vulnerable adults. Their services operate 24 hours a day, 365 days a year, and play a vital role in keeping residents safe and secure. Due to the nature of the service and ongoing demand, our client is looking to expand their bank Concierge team to provide flexible, ad-hoc cover, primarily during night-time hours.
What’s in it for you?
- ÂŁ12.71 per hour
- Zero-hour (bank) contract with flexible working
- Company pension scheme with employer contribution
- Development, training and qualification opportunities
- Access to an Employee Assistance Programme (EAP)
- Occupational Health and Wellbeing support
What will your role look like?
As a Concierge Officer, you will provide safeguarding and security services within supported housing environments. You will work with residents from a wide range of backgrounds, including young people and vulnerable adults with complex needs. Key responsibilities include:
- Safeguarding residents by monitoring access to buildings, patrolling properties and monitoring CCTV
- Identifying safeguarding risks and taking appropriate action, including liaising with managers and emergency services
- Working within services accommodating residents with mental health needs, complex needs and challenging or anti-social behaviour (including lone working)
- Producing detailed written shift reports
- Carrying out health and safety checks and reporting or addressing concerns
- Providing both static concierge cover and a roving concierge service across multiple locations
- Participating in training and development as directed
- Promoting equality, diversity and inclusion in all aspects of the role
- Maintaining confidentiality and adhering to all policies and procedures
Please note:
- The role is primarily night-based (12-hour shifts, weekdays and weekends)
- Lone working is required
- Bank staff must be willing to cover shifts at short notice
- Uniform must be worn and punctual attendance is essential
- An additional allowance is payable to drivers of the roving Concierge car
Are you the right person for the job?
The successful candidate will demonstrate:
- A non-judgemental approach towards service users from diverse backgrounds
- Understanding of the challenges faced by vulnerable people, including mental health issues, substance misuse and anti-social behaviour
- Confidence to challenge inappropriate behaviour and make quick, reasoned decisions
- Good understanding of health and safety in shared residential environments
- Strong communication skills and the ability to build professional relationships
- A good standard of written English, with the ability to produce detailed reports
- Ability to maintain professional boundaries
- Basic IT skills, including Microsoft Word and email
- Ability to work alone and make decisions without direct supervision
- A resilient, calm and solution-focused approach
- A full UK driving licence is desirable but not essential
- You must hold a valid SIA licence (Door Supervisor and CCTV Monitoring) or be willing to undertake training to obtain this
To safeguard residents and colleagues, the successful candidate will be subject to employment checks, including satisfactory references and an enhanced DBS check.
What’s next?
It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Concierge Officer (BANK) employer: Cameron Clarke Associates
Contact Detail:
Cameron Clarke Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Officer (BANK)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to safeguarding and security. Role-play with a friend or use online resources to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or experiences that highlight your ability to handle challenging situations. This will help you stand out as a candidate who’s ready for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Concierge Officer (BANK)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Concierge Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Writing Skills: Since you'll need to produce detailed reports, it's crucial to demonstrate your written English skills in your application. Keep it clear, concise, and professional – this is your chance to shine!
Highlight Relevant Experience: If you've worked with vulnerable people or in security roles before, make sure to mention it! We want to see how your past experiences can contribute to our mission of safeguarding residents.
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Cameron Clarke Associates
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Concierge Officer. Familiarise yourself with safeguarding practices, health and safety protocols, and the specific challenges faced by vulnerable individuals. This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Communication Skills
As a Concierge Officer, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with diverse groups or handled challenging situations. This will show that you can build professional relationships and manage conflicts, which are crucial in this role.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss scenarios where you've had to make quick decisions or solve problems under pressure. Think about times when you've had to address safety concerns or support someone in distress. Highlighting your calm and solution-focused approach will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the organisation's approach to safeguarding, training opportunities, or how they support their staff. This shows your genuine interest in the role and helps you assess if it's the right fit for you.