Field Service Engineer in Waltham Cross

Location: London & Surrounding Areas (Within the M25)

Job Type: Full Time

Salary: £36,000-£38,000 Basic (£52,000 OTE including overtime opportunities)

Looking for a role where your technical skills are valued, your work makes a real impact, and you can represent a leading engineering team supporting some of the biggest names in hospitality? Our client is a leading provider of refrigeration and catering equipment solutions, committed to delivering exceptional service and innovative products to clients. They pride themselves on their professional team and customer-focused approach.

The Role

As a Field Service Engineer, you will be responsible for servicing, diagnosing faults, repairing, and maintaining ice cream, milkshake, coffee, refrigeration, and catering equipment for major hospitality customers, including KFC. Around 20% of service calls involve refrigeration faults, with the remaining work focused on fault finding, repairs, and resolving equipment operating issues. This is a Monday-Friday field-based role, with occasional weekend work required from time to time. The role offers door-to-door travel, covering London within the M25 area as part of a growing engineering team. Candidates should be based within a suitable commuting distance of London. The role requires a flexible and proactive approach to delivering high-quality, cost-effective repairs and maintenance on a range of equipment supplied and serviced by the company. You will work independently and collaboratively, providing a professional and reliable service while maintaining high standards of customer satisfaction, communication, and workmanship.

Key Responsibilities

• Attend customer premises to service, maintain, and commission refrigeration and catering equipment to a high standard
• Achieve a high first-time fix rate and minimise recalls through efficient use of labour and parts
• Demonstrate a positive and adaptable approach to service calls and workload, aligned with business needs
• Liaise with customers to ensure satisfaction and identify potential future business opportunities
• Contribute suggestions to improve maintenance and repair practices
• Identify and signal commercial opportunities to the Sales department
• Respond promptly to service requests as directed by the Service Centre
• Comply fully with company policies and Health & Safety guidelines
• Maintain clear and professional communication at all times
• Provide feedback and support to fellow engineers, supervisors, and call allocators
• Carry out any other duties as directed by service management

Requirements

Essential

• Proven experience in a field-based engineering role
• F-Gas qualification
• Strong electrical and mechanical fault-finding skills
• Good refrigeration knowledge and experience
• Relevant experience working with commercial catering or refrigeration equipment
• Strong diagnostic skills with a logical approach to fault finding and problem solving
• Ability to use electrical test equipment and diagnose electrical faults, including components such as 3-phase contactors
• Ability to work independently while also contributing effectively as part of a team
• Strong customer service skills with a professional and personable approach
• Excellent communication and interpersonal skills
• Good organisation and time management skills
• Commitment to delivering high-quality workmanship and customer satisfaction

Desirable

• Experience as a Catering Engineer