At a Glance
- Tasks: Manage customer accounts and resolve disputes while ensuring timely payments.
- Company: A family-run business that has grown into a leading equipment hire partner in the UK.
- Benefits: Competitive salary, full-time hours, and opportunities for career progression.
- Other info: Collaborative environment with potential for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact in credit control.
- Qualifications: 5 years' experience in accounts or credit control with strong customer service skills.
The predicted salary is between 30000 - 30000 £ per year.
Location: Hazel Grove
Hours: Full Time
Salary: Up to £30,000 per annum
Founded in 2006 as a family-run skip hire business in Manchester, our client has grown into the UK's go-to partner for complete site set-up and equipment hire. They were early pioneers in offering hire services online, expanding rapidly to meet nationwide demand.
The Credit Controller Administrator will be responsible for administrative duties required in the collection of outstanding debt and the management of a defined section of Sales Ledger Accounts within the business. Reporting to the Operational Finance Manager on unresolved issues regarding progress, activities undertaken and any challenges, the role will focus on effective credit control, customer account management and dispute resolution.
This position is suited to someone with around 5 years' experience within an accounts or credit control environment, with a strong focus on customer service, dispute management and accurate administration. There is an opportunity for the successful candidate to develop their skills and progress into a Senior Credit Control Administrator position in the future.
Key Responsibilities
- Apply legal changes to customer records in line with current company processes
- Post all customer receipts accurately to the correct company bank details
- Direct customers to invoice payment links when requesting telephone payments
- Complete order conversion of paid proforma orders
- Generate collection letters in line with company processes
- Maintain accurate and detailed records of all activity and customer contact on the main system
- Upload PAL Hire invoices to external customer portals (e.g. Coupa) to support timely payment
- Accurately record customer disputes and manage them in line with company processes
- Resolve customer disputes within agreed SLAs, providing customer acknowledgement, regular updates and final conclusions following investigations
- Manage the Credit Control shared email inbox
- Open new customer accounts and allocate appropriate credit limits in line with company policies
- Complete quarterly reviews of credit limits
- Process customer refundable deposits in line with SLAs
- Provide weekly activity reports as required by the Operational Finance Manager
- Supply WTN's to customers as requested
- Check fuel deliveries and correct pre-billing for relevant customers
- Assist Credit Controllers as required
- Complete any other ad hoc duties as requested
- Work in conjunction with company values and ensure all tasks are completed in line with relevant company policies and procedures
What We're Looking For
- Around 5 years' experience working within an accounts or credit control department
- Strong experience in managing customer disputes and delivering excellent customer service
- Ability to organise and prioritise own workload in line with business needs and urgency of tasks
- High level of attention to detail and accuracy
- Ability to communicate confidently, professionally and effectively with customers, colleagues and external partners
- A collaborative approach, working effectively with colleagues across Finance and the wider business
- Resilience and the ability to adapt to setbacks, reflect on previous experiences and recommend improvements
- A proactive attitude with the ambition and confidence to develop skills and progress within the credit control function
Credit Control Administrator in Stockport employer: Cameron Clarke Associates t/a talent-finder
Cameron Clarke Associates is an excellent employer for aspiring engineers, offering a dynamic work environment in Braintree where innovation meets collaboration. With a strong focus on professional development, employees benefit from hands-on experience and mentorship from seasoned professionals, alongside competitive salaries and generous holiday allowances. The supportive culture encourages growth and creativity, making it an ideal place for those looking to build a rewarding career in mechanical design.
Contact Details:
Cameron Clarke Associates t/a talent-finder Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Administrator in Stockport
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We think you need these skills to ace Credit Control Administrator in Stockport
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
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How to prepare for a job interview at Cameron Clarke Associates t/a talent-finder
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Cameron Clarke Associates t/a talent-finder.
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Before your interview, reach out to current or former Cameron Clarke Associates t/a talent-finder employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
