Business Development Manager in Llanrwst

Business Development Manager | Llanrwst, North Wales | Full Time | £60,000-£70,000 DOE

Our client is a well-established, family-run group based in Llanrwst, North Wales, with over 50 years of experience. The Group operates across two core businesses: Bus & Coach operations and Vehicle Sales, including a new vehicle dealership franchise launching in the coming months.

The Role

Reporting to the Directors, you'll take ownership of commercial growth and day-to-day performance across both businesses in the Group, leading four direct reports and around sixty indirect reports.

This is a broad role that combines business development with operational leadership and requires someone who can confidently manage client negotiations, margin reviews and operational priorities.

Key Responsibilities

• Identifying, pursuing and winning new commercial opportunities and contracts across both the Bus & Coach and Vehicle Sales businesses
• Working with the Finance Manager to build the annual financial forecast and a 3-5 year business plan for the Group
• Reviewing major service contracts to protect margins against fuel, wage and cost increases
• Monitoring P&L monthly and producing clear, KPI-led reports for the Directors
• Renegotiating support contracts to secure the best terms in the market
• Leading, motivating and developing a management and supervisory team
• Communicating company strategy and values clearly and consistently
• Setting clear objectives for direct reports, monitoring delivery and holding managers accountable for performance
• Balancing competing operational demands across engineering, compliance, vehicle sales, customer service and driver allocation
• Ensuring effective coordination between Fleet, Sales, Projects, Aftersales and Engineering
• Building strong working relationships across the business, with customers and with external partners
• Chairing meetings, delivering appraisals and mentoring managers through change
• Leading compliance across Drivers' Hours, Working Time Directive, DVSA/Traffic Commissioner rules and bus service standards
• Providing management oversight of engineering performance and compliance across fleet, sales and customer vehicles
• Working with the engineering team to ensure appropriate standards, controls and reporting are maintained
• Championing a strong customer service culture and resolving escalating issues quickly and well

Requirements

Essential

• Proven leadership experience gained across a multi-site or multi-business operation, ideally with P&L or budget responsibility
• A track record of building strong, capable teams, spotting development needs and empowering individuals to reach their full potential
• Strong commercial and financial acumen, with the ability to analyse viability, build forecasts and protect margin
• Superb communication skills, with the credibility to influence Directors, motivate teams and win over customers
• A sharp eye for priorities and the ability to balance strategic and urgent operational demands
• A strategic mindset with the drive to implement lean, efficient processes and see change through
• Confident with Microsoft Word and Excel
• Strong report-writing and numeracy skills

Desirable

• Transport, logistics or PCV background

What's In It For You

• £60,000-£70,000, dependent on experience and qualifications
• Real autonomy to shape strategy and bring your own ideas to a business that wants to grow
• A permanent role at the heart of