At a Glance
- Tasks: Deliver excellent customer service and identify upselling opportunities.
- Company: Join a supportive and energetic team in a fast-paced environment.
- Benefits: Competitive salary, commission, 28 days holiday, and full training.
- Other info: Clear opportunities for progression and a fun team atmosphere.
- Why this job: Develop your sales skills while making customers happy every day.
- Qualifications: Strong customer service experience and good communication skills.
The predicted salary is between 28350 - 34650 £ per year.
Position Overview
Are you a confident and customer-focused individual who enjoys delivering great service while spotting opportunities to upsell? We're looking for a motivated Customer Service Agent to join our team in a fast-paced, office-based environment. This role is ideal for someone with strong customer service experience who is eager to develop their sales skills and grow within a supportive and energetic team.
Key Responsibilities
- Deliver Excellent Customer Service: Provide friendly, professional, and efficient support to customers, ensuring a positive experience at every touchpoint.
- Sales & Upselling: Identify opportunities to promote additional products and services through effective upselling techniques.
- Handle Objections: Confidently manage customer concerns and objections, turning challenges into positive outcomes.
- Customer Engagement: Build rapport with customers, understand their needs, and offer tailored solutions.
- Team Collaboration: Work closely with colleagues to share ideas, improve processes, and maintain high service standards.
- Systems & Administration: Accurately update customer records and manage interactions using internal systems.
- Compliance: Follow GDPR and data protection guidelines at all times.
Requirements
Essential:
- Proven customer service experience
- Strong communication and interpersonal skills
- Ability to handle objections confidently
- Good IT skills, including Microsoft Excel, Word, and Teams
- Ability to follow processes and identify issues
Desirable:
- Previous sales or upselling experience
- Experience working towards targets
Additional:
Industry experience not essential - full training provided
Working Hours
Rotating shifts: 9:00 am - 5:30 pm, 9:30 am - 6:00 pm, One Saturday per month (9:00 am - 3:00 pm), Half day in lieu provided
What We Offer
- Salary: £26,436.80 + commission
- 28 days holiday (no bank holidays)
- Company pension scheme
- Free onsite parking
- Full training provided
- Supportive, team-oriented office environment
- Clear opportunities for progression
Location
Office-based role
Customer Service/Sales Agent employer: Cameron Clarke Associates t/a talent-finder
Cameron Clarke Associates is an excellent employer for aspiring engineers, offering a dynamic work environment in Braintree where innovation meets collaboration. With a strong focus on professional development, employees benefit from hands-on experience and mentorship from seasoned professionals, alongside competitive salaries and generous holiday allowances. The supportive culture encourages growth and creativity, making it an ideal place for those looking to build a rewarding career in mechanical design.
Contact Details:
Cameron Clarke Associates t/a talent-finder Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Sales Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cameron Clarke Associates t/a talent-finder. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cameron Clarke Associates t/a talent-finder before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service/Sales Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cameron Clarke Associates t/a talent-finder:Your cover letter is your chance to shine! Tell us why you want to work at Cameron Clarke Associates t/a talent-finder specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cameron Clarke Associates t/a talent-finder!
How to prepare for a job interview at Cameron Clarke Associates t/a talent-finder
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
