At a Glance
- Tasks: Lead a team to resolve complex technical issues and enhance customer success.
- Company: Join an award-winning SaaS company transforming fleet operations with cutting-edge tech.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture focused on continuous improvement and career development.
- Why this job: Make a real impact in a high-growth start-up while working with innovative technologies.
- Qualifications: Experience in technical support, leadership skills, and a customer-first mindset.
The predicted salary is between 50000 - 65000 £ per year.
Who We Are
We’re on a mission to transform how fleets operate, using cutting‑edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter. As an award‑winning SaaS company in a high‑growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real‑time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.
The Role
As our Technical Support Manager, you'll be the driving force behind our customer's success. You'll resolve complex technical issues related to our fleet management solutions and lead a team of support specialists.
What You'll Do
- Serve as the subject matter expert for all things Cameramatics, providing guidance on software, hardware, connectivity, and integration‑related issues.
- Support and enable the team to deliver timely, effective, and high‑quality solutions for customers.
- Recruit, mentor, and develop a high‑performing technical support team, fostering a culture of accountability, collaboration, continuous learning, and customer excellence.
- Establish, monitor, and continuously improve key performance indicators (KPIs) to ensure service level agreements (SLAs) are consistently achieved while maintaining an exceptional customer experience.
- Drive process improvement initiatives by identifying inefficiencies, implementing best practices, and enhancing workflows to improve both team productivity and customer outcomes.
- Act as a trusted customer advocate, building strong relationships, understanding customer challenges, and ensuring customers realise maximum value from Cameramatics products and services.
- Use support metrics, trend analysis, and customer feedback to identify opportunities for improvement, inform decision‑making, and enhance team performance and customer satisfaction.
- Lead the resolution of complex escalations by looking beyond immediate issue resolution to identify underlying causes.
- Conduct root cause analysis (RCA), implement corrective actions, and drive sustainable process and product improvements to help prevent recurring issues.
What We’re Looking For
- Demonstrated technical expertise, ideally gained within fleet telematics, video technology solutions, SaaS, IoT, or related industries, with the ability to quickly understand and troubleshoot complex systems.
- Strong knowledge of computer systems, networking principles, connectivity technologies, and structured troubleshooting methodologies, with a methodical and analytical approach to problem solving.
- Proven experience leading, coaching, and developing technical teams, creating a collaborative, high‑performing culture focused on continuous improvement and customer success.
- A customer‑first mindset with a genuine passion for delivering exceptional service, building trusted relationships, and ensuring customer issues are resolved effectively and efficiently.
- Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, concise, and customer‑friendly language for both technical and non‑technical audiences.
- Strong critical thinking and problem‑solving abilities, remaining calm and focused under pressure while diagnosing issues, identifying root causes, and driving timely resolutions.
- A proactive, self‑motivated approach with the confidence to take ownership, navigate ambiguity, and thrive in a fast‑paced, evolving environment.
- Strong organisational and prioritisation skills, capable of managing multiple competing demands while maintaining a high standard of quality and attention to detail.
- A continuous improvement mindset, always seeking opportunities to enhance processes, team performance, and the overall customer experience.
Why Join CameraMatics?
- Opportunity to be creative and play a key role in the success of a high‑growth start‑up.
- Work with a collaborative, ambitious team that moves fast and takes quality seriously.
- Opportunity to grow with the company as we expand across international markets.
- Exposure to cutting‑edge technologies, including AI, machine learning, computer vision, telematics, and IoT solutions.
- The ability to make a real impact on customer success, product improvement, and business growth through your expertise and leadership.
- Hybrid working: 4 days in the office and 1 day working remotely each week.
Technical Support Manager (On-Site) employer: CameraMatics
At CameraMatics, we pride ourselves on being an exceptional employer that fosters a culture of collaboration, innovation, and continuous learning. As a Technical Support Manager, you'll not only lead a high-performing team but also have the opportunity to make a significant impact in a fast-growing SaaS environment, working with cutting-edge technologies. With a commitment to employee growth and a hybrid working model, we ensure our team members thrive both professionally and personally while contributing to our mission of transforming fleet operations.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager (On-Site)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CameraMatics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CameraMatics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Manager (On-Site)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CameraMatics:Your cover letter is your chance to shine! Tell us why you want to work at CameraMatics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CameraMatics!
How to prepare for a job interview at CameraMatics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
