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- Tasks: Lead a team to resolve technical issues and ensure customer satisfaction with our innovative fleet management solutions.
- Company: Join a fast-growing tech company revolutionising fleet safety with cutting-edge technology.
- Benefits: Enjoy competitive salary, health insurance, pension, and opportunities for professional development.
- Other info: Be part of a collaborative team that values innovation and continuous learning.
- Why this job: Make a real impact by helping customers succeed with our award-winning SaaS solutions.
- Qualifications: Strong technical background and leadership experience in a customer-focused environment.
The predicted salary is between 36000 - 60000 £ per year.
We are a fast-growing organisation with an award-winning SaaS solution for fleet and driver risk management. CameraMatics SafeDrive is a disruptive technology in an exciting phase of growth as we continue to expand our business operations and reach new markets across the world. We provide a service based on camera technology, vision systems, AI, Machine Learning and Telematics, which helps fleet operators to drive new safety standards across their fleet and drivers, reduce accidents, improve operational efficiencies, and manage compliance, whilst giving them complete visibility and peace of mind for today's challenges in fleet operations.
At CameraMatics you will find an exciting opportunity to work for a young dynamic tech company with team members across the world. Our culture fosters open and collaborative environments where our team and individual accomplishments are celebrated and encouraged. We work together as a friendly and supportive team who are willing to assist each other and share best practices to achieve team success.
As our Technical Support Manager, you'll be the driving force behind our customer's success. You'll not only resolve complex technical issues related to our fleet management solutions, but you'll also lead and mentor a team of dedicated support specialists.
Location: Hybrid – must be able to commute to our office in Sidcup, London
Core Responsibilities:
- Technical Expertise: Be the go-to expert for all things Cameramatics, from software and hardware troubleshooting to connectivity and integration support. Empower your team to deliver swift and effective support to our customers.
- Team Leadership: Build, coach, and inspire a high-performing technical support team. Foster a culture of collaboration, continuous learning, and exceptional customer service.
- Performance Management: Set and monitor key performance indicators (KPIs) for the team to ensure adherence to service level agreements (SLAs) and drive continuous improvement.
- Process Optimization: Streamline workflows, implement best practices, and ensure seamless support experiences for our customers.
- Customer Advocacy: Build strong relationships with customers, understand their unique needs, and ensure their satisfaction with our products and services.
- Data-Driven Decisions: Monitor support metrics, analyze trends, and leverage data to continuously improve team performance and customer satisfaction.
- Lead Change: Where escalations are raised, go beyond surface-level troubleshooting, understand the 'why', conduct a RCA and lead process change.
Requirements:
- Proven Technical Skills: A strong technical background, preferably with experience in fleet telematics, video solutions, or similar technologies.
- Methodical: Strong understanding of computer systems, networking, and troubleshooting methodologies.
- Leadership Abilities: A track record of leading and mentoring technical teams, fostering a positive and collaborative environment.
- Customer-Centric Approach: A genuine passion for helping customers and resolving their issues efficiently and effectively.
- Excellent Communication: Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly and concisely.
- Problem-Solving Mindset: Ability to stay calm and focused under pressure, diagnosing and resolving technical issues with a methodical approach.
- Self-Starter: You take the initiative, you are comfortable dealing with ambiguity in a fast-paced environment.
What We Offer in Return:
- Competitive Salary & Benefits: We offer a comprehensive benefits package, including health insurance, pension, and bonus opportunities.
- Professional Development: We invest in your growth, providing opportunities for continuous learning and career advancement.
- Collaborative Environment: Join a supportive and inclusive team that values innovation and teamwork.
If you are passionate about technology, enjoy solving technical problems, and providing exceptional customer service, we'd love to hear from you. Apply today and become a key contributor to our mission of delivering exceptional technical support and ensuring the safety and efficiency of fleets worldwide.
Please click "apply now" to submit your CV for immediate review.
At CameraMatics we respect your privacy. Your CV is sent to us in complete confidence and will never be forwarded to a third party without your consent.
CameraMatics is firmly committed to Equal Employment Opportunity and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. While CameraMatics supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skill sets.
Technical Support Manager employer: CameraMatics
Contact Detail:
CameraMatics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at CameraMatics on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Support Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge related to fleet telematics and video solutions. We want you to showcase your expertise and problem-solving skills, so be ready to tackle some real-world scenarios!
✨Tip Number 3
Show off your leadership skills! Think of examples where you've successfully led a team or improved processes. We love candidates who can inspire and motivate others, so make sure to highlight those experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at CameraMatics.
We think you need these skills to ace Technical Support Manager
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see how your experience aligns with our fleet telematics and video solutions. Don’t be shy about showcasing your problem-solving skills!
Tailor Your CV: Customise your CV to reflect the job description. Use keywords from the posting, especially around leadership and customer-centric approaches. This helps us see that you’re a perfect fit for our team!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate strong communication skills, so make sure you can explain your experiences without any fluff. Show us you can communicate complex ideas simply!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our dynamic team at CameraMatics!
How to prepare for a job interview at CameraMatics
✨Know Your Tech Inside Out
As a Technical Support Manager, you'll need to demonstrate your expertise in fleet telematics and related technologies. Brush up on the specifics of CameraMatics' solutions, including software and hardware troubleshooting. Be ready to discuss how you would approach common technical issues and empower your team to resolve them efficiently.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities, so be prepared to share examples of how you've built and mentored high-performing teams in the past. Discuss your approach to fostering collaboration and continuous learning within your team, and how you’ve successfully managed performance metrics to drive improvement.
✨Emphasise Customer-Centricity
CameraMatics values a customer-centric approach, so highlight your passion for helping customers. Prepare to discuss how you've built strong relationships with clients, understood their unique needs, and ensured their satisfaction with technical support. Share specific instances where you went above and beyond to resolve customer issues.
✨Be Data-Driven
In this role, you'll need to leverage data to improve team performance and customer satisfaction. Familiarise yourself with key performance indicators (KPIs) relevant to technical support. Be ready to discuss how you've used data analysis in previous roles to identify trends and implement process optimisations that enhance the customer experience.