Field Service Planning Specialist (Hybrid)

Who we Are: We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter. As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry. Join a global, ambitious team and be part of what's next!

The Role: As an Engineer Planner, you will play a crucial role in ensuring the smooth and efficient deployment of our video telematics solutions across various projects in the UK and Ireland. Your responsibilities will include managing resources, supplier relationships, completion administration, handling charges, and raising purchase orders. You will also be responsible for communicating with internal stakeholders and interacting with customers to ensure their needs are met effectively.

Key Responsibilities:

• Coordinate the scheduling of field engineers for deployment and maintenance for UK & Irish projects.
• Manage resource allocation to ensure optimal utilisation and efficient project execution.
• Cultivate and maintain strong relationships with suppliers to ensure timely delivery of equipment and services.
• Coordinate with customers to confirm appointment times, provide updates on engineer availability, and address any scheduling conflicts or issues.
• Administer completion documentation and manage related processes efficiently.
• Handle charge and purchase order raising in accordance with company procedures.
• Communicate effectively with internal stakeholders to provide updates on project status and address any issues or concerns.
• Interact with customers to understand their requirements, address queries, and ensure a high level of customer satisfaction.
• Communicate effectively with field service engineers to provide clear instructions, relay customer requirements, and confirm the completion of service tasks.
• Maintain accurate records of service activities, including scheduling details, engineer availability, and customer communication.
• Collaborate with internal teams, including customer support, sales, and technical departments, to ensure seamless coordination of field service activities.
• Identify opportunities to improve scheduling processes, streamline operations, and enhance customer satisfaction.
• Stay informed about industry trends, best practices, and regulatory requirements related to field service scheduling and dispatch.

What we're looking for:

• Strong organisational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and internal stakeholders.
• Proficiency in scheduling software or tools, as well as Microsoft Office applications (e.g., Excel, Outlook).
• Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment.

What you'll get:

• Hybrid working model
• Pension Contribution
• Private Health insurance
• Opportunity to grow with the company as we expand across international markets

Join our team and be part of a dynamic and innovative company that values teamwork, integrity, and excellence. If you are passionate about projects, scheduling optimisation and customer satisfaction, we want to hear from you!