At a Glance
- Tasks: Lead a team to resolve technical issues and enhance customer success in fleet management.
- Company: Award-winning SaaS company transforming fleet operations with cutting-edge technology.
- Benefits: Health insurance, creative opportunities, hybrid working, and exposure to innovative tech.
- Why this job: Make a real impact on customer success and drive business growth in a fast-paced environment.
- Qualifications: Technical expertise in telematics, strong leadership skills, and a customer-first mindset.
The predicted salary is between 50000 - 65000 £ per year.
We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter. As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry. Join a global, ambitious team and be part of what's next!
As our Technical Support Manager, you'll be the driving force behind our customer's success. You'll not only resolve complex technical issues related to our fleet management solutions, but you'll also lead and mentor a team of dedicated support specialists.
What you'll do:
- Serve as the subject matter expert for all things Cameramatics, providing guidance on software, hardware, connectivity, and integration-related issues. Support and enable the team to deliver timely, effective, and high-quality solutions for customers.
- Recruit, mentor, and develop a high-performing technical support team, fostering a culture of accountability, collaboration, continuous learning, and customer excellence.
- Establish, monitor, and continuously improve key performance indicators (KPIs) to ensure service level agreements (SLAs) are consistently achieved while maintaining an exceptional customer experience.
- Drive process improvement initiatives by identifying inefficiencies, implementing best practices, and enhancing workflows to improve both team productivity and customer outcomes.
- Act as a trusted customer advocate, building strong relationships, understanding customer challenges, and ensuring customers realise maximum value from Cameramatics products and services.
- Use support metrics, trend analysis, and customer feedback to identify opportunities for improvement, inform decision-making, and enhance team performance and customer satisfaction.
- Lead the resolution of complex escalations by looking beyond immediate issue resolution to identify underlying causes. Conduct root cause analysis (RCA), implement corrective actions, and drive sustainable process and product improvements to help prevent recurring issues.
What we’re looking for:
- Demonstrated technical expertise, ideally gained within fleet telematics, video technology solutions, SaaS, IoT, or related industries, with the ability to quickly understand and troubleshoot complex systems.
- Strong knowledge of computer systems, networking principles, connectivity technologies, and structured troubleshooting methodologies, with a methodical and analytical approach to problem solving.
- Proven experience leading, coaching, and developing technical teams, creating a collaborative, high-performing culture focused on continuous improvement and customer success.
- A customer-first mindset with a genuine passion for delivering exceptional service, building trusted relationships, and ensuring customer issues are resolved effectively and efficiently.
- Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, concise, and customer-friendly language for both technical and non-technical audiences.
- Strong critical thinking and problem-solving abilities, remaining calm and focused under pressure while diagnosing issues, identifying root causes, and driving timely resolutions.
- A proactive, self-motivated approach with the confidence to take ownership, navigate ambiguity, and thrive in a fast-paced, evolving environment.
- Strong organisational and prioritisation skills, capable of managing multiple competing demands while maintaining a high standard of quality and attention to detail.
- A continuous improvement mindset, always seeking opportunities to enhance processes, team performance, and the overall customer experience.
What you’ll get:
- Health Insurance
- Opportunity to be creative and play a key role in the success of a high growth start-up
- Work with a collaborative, ambitious team that moves fast and takes quality seriously
- Opportunity to grow with the company as we expand across international markets
- Exposure to cutting-edge technologies, including AI, machine learning, computer vision, telematics, and IoT solutions.
- The ability to make a real impact on customer success, product improvement, and business growth through your expertise and leadership.
- Hybrid working: 4 days in the office and 1 day working remotely each week.
Technical Support Manager (On-Site) in Darlington employer: CameraMatics
Join an award-winning SaaS company that is at the forefront of transforming fleet operations with innovative technology. As a Technical Support Manager, you'll thrive in a dynamic work culture that values collaboration, continuous learning, and customer excellence, while enjoying benefits like health insurance and opportunities for personal and professional growth. With a hybrid working model and exposure to cutting-edge technologies, you will play a pivotal role in driving customer success and shaping the future of the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager (On-Site) in Darlington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Technical Support Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your technical expertise and problem-solving abilities. Share specific examples of how you've tackled complex issues in the past – it’ll make you stand out!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you’d handle customer escalations or improve team performance. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our ambitious team at StudySmarter.
We think you need these skills to ace Technical Support Manager (On-Site) in Darlington
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in your application. We want to see how you can troubleshoot complex systems and your experience with fleet telematics or similar technologies.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Technical Support Manager role. We love seeing candidates who take the time to connect their background to what we do.
Communicate Clearly:Your written communication skills are key for this role. Use clear, concise language to explain your experiences and how they relate to the job. Remember, we’re looking for someone who can translate complex concepts into customer-friendly terms!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CameraMatics
✨Know Your Tech Inside Out
As a Technical Support Manager, you'll need to be the go-to expert on all things related to fleet management solutions. Brush up on your knowledge of software, hardware, and connectivity technologies. Be ready to discuss how you've tackled complex technical issues in the past and how you can apply that experience to this role.
✨Showcase Your Leadership Skills
This role involves leading and mentoring a team, so be prepared to share examples of how you've successfully developed high-performing teams before. Talk about your approach to fostering a collaborative culture and how you’ve driven continuous improvement in previous positions.
✨Emphasise Customer-Centric Mindset
Demonstrate your passion for customer service by sharing stories where you've gone above and beyond to resolve customer issues. Highlight your ability to build strong relationships and how you ensure customers get maximum value from the products and services.
✨Prepare for Problem-Solving Scenarios
Expect to face some tricky problem-solving questions during the interview. Think of specific examples where you've diagnosed issues, conducted root cause analysis, and implemented sustainable solutions. Show them your analytical skills and how you remain calm under pressure.
