At a Glance
- Tasks: Own the success of enterprise customers, ensuring they achieve measurable results with our platform.
- Company: Join an award-winning SaaS company transforming fleet operations with cutting-edge technology.
- Benefits: Remote work within the UK, competitive salary, and opportunities for professional growth.
- Other info: Be part of a collaborative team in a fast-paced, high-growth environment.
- Why this job: Make a real impact on fleet safety and efficiency while working with leading organisations.
- Qualifications: 7+ years in B2B SaaS or Customer Success, strong communication and technical skills required.
The predicted salary is between 56700 - 69300 £ per year.
Who we are
We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter. As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry. Join a global, ambitious team and be part of what's next!
The role
As Customer Success Manager, Enterprise, you will own the success of a small portfolio of high-impact enterprise customers, from implementation through to long-term value delivery. This is a strategic, data-driven CSM role where you will work closely with leading organisations in the UK fleet industry to understand their operations, define what success looks like, and ensure the CameraMatics platform is configured and adopted to deliver measurable results. Reporting to the Director, Sales Operations & Enablement you will play a critical role in taking our enterprise customer experience to the next level. Working cross-functionally across the business, you’ll become the internal and external voice of customer success, helping to design platform setups that solve real-world operational challenges and using data-rich QBRs to demonstrate performance improvement and ROI. This is a remote role, open to candidates based within the UK.
What you'll do
- Strategic Customer Onboarding & Enablement
- Act as the strategic partner post-sale, gathering detailed customer requirements, operational priorities, and success KPIs.
- Create implementation briefs for the ProServe team that align directly to client goals and pain points.
- Ensure system setup is designed for immediate and long-term value — not just technical completeness.
- Insight-Driven Success Management
- Monitor platform usage, performance data, and operational indicators to drive adoption and value proactively.
- Lead data-backed QBRs with customer stakeholders that clearly show the impact of our platform on their KPIs.
- Identify usage gaps or misalignment early and recommend corrective actions to ensure continued ROI.
- Customer Partnership & Retention
- Become a trusted advisor to senior managers, directors, and C-level stakeholders — translating their challenges into platform solutions.
- Collaborate with Product, ProServe, and Support to deliver best-in-class outcomes.
- Maintain account health through insight, action, and exceptional communication — not escalations.
What we’re looking for
- Essentials
- 7+ years’ experience in B2B SaaS, Customer Success, Solutions Consulting, or Technical Account Management.
- Strong commercial awareness, with experience building trusted relationships and delivering value for large enterprise customers.
- A strong understanding of data, platform configuration, and the key drivers of customer ROI.
- Strong technical aptitude, with the confidence to understand and make changes within a software platform when needed.
- Excellent communication skills, with the ability to build relationships and communicate effectively with everyone from operational teams to senior and board-level stakeholders.
- Comfortable working in a lean, fast-paced environment, where you’ll have the autonomy to take ownership, use your initiative, and make things happen.
- Naturally curious and keen to learn, with a genuine drive to continuously improve and find better ways of working.
- Desirables
- Experience in fleet management, telematics, logistics, or compliance technology.
- Experience using Salesforce, Power BI, or other reporting and data visualisation tools.
- Previous involvement in product feedback, product improvement, or implementation strategy.
- Exposure to GDPR, SOC 2, or ISO 27001-led customer environments.
- Experience working with large enterprise organisations, particularly those with 500+ employees or £100m+ in revenue.
Why join CameraMatics?
A genuinely impactful role — work with leading fleet operators and help shape how we deliver customer success at scale. A collaborative, ambitious team working to improve driver and fleet safety across the industry. The opportunity to make a visible impact quickly, with the autonomy to bring ideas to life and influence how we support our enterprise customers. Opportunity to grow with the company as we develop this new enterprise segment and continue to expand.
Customer Success Manager, Enterprise (Remote within UK) employer: CameraMatics
CameraMatics is an excellent employer, offering a dynamic work culture that values innovation and teamwork. With opportunities for professional growth and development in the rapidly evolving field of vehicle technology, employees enjoy a supportive environment where their contributions are recognised. Working across the UK, you will be part of a forward-thinking company dedicated to enhancing safety and efficiency in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Enterprise (Remote within UK)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CameraMatics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CameraMatics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, Enterprise (Remote within UK)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CameraMatics:Your cover letter is your chance to shine! Tell us why you want to work at CameraMatics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CameraMatics!
How to prepare for a job interview at CameraMatics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
