Business Operations Manager - Remote Working

We're on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.
As an award-winning SaaS company in a high-growth phase, we're scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.
We're hiring our first Head of Revenue Operations: the person who designs, owns and runs the machinery behind CameraMatics' group revenue number. This isn't a Salesforce admin role with a bigger title. Someone who gets under the skin of how the business actually works, from how we price and sell through to how we ship hardware, install it and bill for it, and then builds the revenue process, data and systems that let it run at the next size up.

Today, the forecast, commission, lead definitions, deal approvals, and Salesforce are spread across several people, and we need someone to own the whole thing end to end across all territories.
DealHub CPQ is going live, Salesforce needs to connect properly to the warehouse and Finance, we're working toward having Salesforce support in-house, and the board expects a forecast that holds within ±10% for two consecutive quarters. You'll be the one person accountable for the revenue side of all of that, working with Operations and Finance on theirs, and for building something that scales with us rather than something we rebuild in a year.

That covers the customer lifecycle, the GTM data model and the commercial hand-offs into delivery. Forecasting and performance. Run the deal desk day to day: pricing approvals, discount controls, non-standard terms and quote quality in DealHub. Commercial operations. Design and run territories, quota setting, capacity planning and commission. Commission gets calculated correctly, paid on time and understood by the people earning it.

• Systems and data. Be the business owner of Salesforce, DealHub and the connected revenue stack, including Gong. You'll also own GTM data quality and definitions.
• Own the commercial side of the hand-off from Closed Won into order, installation, go-live and billing: the customer and order data, and what Salesforce sends downstream. Operations owns fulfilment and the future WMS, Finance owns billing controls, and each integration has a named technical owner. You'll agree changes with them through the monthly business systems and data governance forum, which you'll sit on.
• Build and lead the function, starting with a Systems Manager who will bring Salesforce administration in-house from our current outsourced partner.

You've learned the business end to end: sat with sales, CS, the warehouse, installs and Finance. Salesforce moved in-house from our outsourced partner, with a prioritised backlog and a proper release rhythm. Clean, trusted pipeline and revenue data in every board pack. A documented GTM process from lead to Closed Won, with the hand-offs into delivery agreed with Operations and Finance and every revenue system under a named owner. A revenue operations function that could support twice the business we have today.

6+ years in revenue operations, sales operations or commercial finance, with at least 3 leading the function

• Built or rebuilt a RevOps function at a scaling B2B SaaS business, ideally through a funding round and into multiple countries (Specifically North America, UK, Ireland, Spain, Netherlands)
• Deep, hands-on Salesforce knowledge: you can design the data model and you know what good looks like
• Ability to build in salesforce, not just advise on it
• Experience that would help
• A business that sells hardware and subscriptions together, with stock, installations and field service in the mix
• Integrating a CRM with ERP or warehouse systems
• DealHub, Gong, HubSpot or SAP
• Fleet, telematics, logistics or another operationally heavy industry
• You learn a business before you try to fix it, and you go and see how things work rather than reading about it. You think in systems but you're commercial first: you know the process exists to help sell and keep customers, not the other way round.