At a Glance
- Tasks: Lead a team to resolve technical issues and enhance customer success.
- Company: Award-winning SaaS company transforming fleet operations with cutting-edge technology.
- Benefits: Health insurance, creative role, hybrid working, and growth opportunities.
- Other info: Join a collaborative team focused on continuous improvement and customer excellence.
- Why this job: Make a real impact in a fast-paced environment with innovative tech.
- Qualifications: Technical expertise in telematics and experience leading teams.
The predicted salary is between 50000 - 60000 £ per year.
Who we are
We’re on a mission to transform how fleets operate, using cutting‑edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter. As an award‑winning SaaS company in a high‑growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real‑time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry. Join a global, ambitious team and be part of what’s next!
The role
As our Technical Support Manager, you’ll be the driving force behind our customers’ success. You’ll not only resolve complex technical issues related to our fleet management solutions, but you’ll also lead and mentor a team of dedicated support specialists.
What you’ll do
- Serve as the subject matter expert for all things Cameramatics, providing guidance on software, hardware, connectivity, and integration‑related issues.
- Support and enable the team to deliver timely, effective, and high‑quality solutions for customers.
- Recruit, mentor, and develop a high‑performing technical support team, fostering a culture of accountability, collaboration, continuous learning, and customer excellence.
- Establish, monitor, and continuously improve key performance indicators (KPIs) to ensure service level agreements (SLAs) are consistently achieved while maintaining an exceptional customer experience.
- Drive process improvement initiatives by identifying inefficiencies, implementing best practices, and enhancing workflows to improve both team productivity and customer outcomes.
- Act as a trusted customer advocate, building strong relationships, understanding customer challenges, and ensuring customers realise maximum value from Cameramatics products and services.
- Use support metrics, trend analysis, and customer feedback to identify opportunities for improvement, inform decision‑making, and enhance team performance and customer satisfaction.
- Lead the resolution of complex escalations by looking beyond immediate issue resolution to identify underlying causes.
- Conduct root cause analysis (RCA), implement corrective actions, and drive sustainable process and product improvements to help prevent recurring issues.
What we’re looking for
- Demonstrated technical expertise, ideally gained within fleet telematics, video technology solutions, SaaS, IoT, or related industries, with the ability to quickly understand and troubleshoot complex systems.
- Strong knowledge of computer systems, networking principles, connectivity technologies, and structured troubleshooting methodologies, with a methodical and analytical approach to problem solving.
- Proven experience leading, coaching, and developing technical teams, creating a collaborative, high‑performing culture focused on continuous improvement and customer success.
- A customer‑first mindset with a genuine passion for delivering exceptional service, building trusted relationships, and ensuring customer issues are resolved effectively and efficiently.
- Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, concise, and customer‑friendly language for both technical and non‑technical audiences.
- Strong critical thinking and problem‑solving abilities, remaining calm and focused under pressure while diagnosing issues, identifying root causes, and driving timely resolutions.
- A proactive, self‑motivated approach with the confidence to take ownership, navigate ambiguity, and thrive in a fast‑paced, evolving environment.
- Strong organisational and prioritisation skills, capable of managing multiple competing demands while maintaining a high standard of quality and attention to detail.
- A continuous improvement mindset, always seeking opportunities to enhance processes, team performance, and the overall customer experience.
What you’ll get
- Health Insurance
- Opportunity to be creative and play a key role in the success of a high growth start‑up
- Work with a collaborative, ambitious team that moves fast and takes quality seriously
- Opportunity to grow with the company as we expand across international markets
- Exposure to cutting‑edge technologies, including AI, machine learning, computer vision, telematics, and IoT solutions.
- The ability to make a real impact on customer success, product improvement, and business growth through your expertise and leadership.
- Hybrid working: 4 days in the office and 1 day working remotely each week.
Technical Support Manager (On-Site) employer: CameraMatics LLC.
Join an award-winning SaaS company that is at the forefront of transforming fleet operations with innovative technology. As a Technical Support Manager, you will thrive in a dynamic work culture that values collaboration, continuous learning, and customer excellence, while enjoying benefits like health insurance and hybrid working arrangements. With ample opportunities for personal and professional growth, you will play a pivotal role in driving customer success and shaping the future of the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager (On-Site)
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their technology, mission, and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common technical support scenarios. Think about how you'd handle complex issues and be ready to share examples from your past experiences that highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Technical Support Manager (On-Site)
Some tips for your application 🫡
Show Your Technical Expertise:Make sure to highlight your technical skills and experience in fleet telematics or related fields. We want to see how you can troubleshoot complex systems and provide solutions, so don’t hold back on showcasing your knowledge!
Tailor Your Application:When applying, customise your CV and cover letter to reflect the specific requirements of the Technical Support Manager role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into our mission.
Emphasise Leadership Experience:Since this role involves leading a team, share examples of your previous leadership experiences. Talk about how you've mentored others and fostered a collaborative environment, as we value a customer-first mindset and teamwork.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our ambitious team!
How to prepare for a job interview at CameraMatics LLC.
✨Know Your Tech Inside Out
As a Technical Support Manager, you'll need to be the go-to expert on all things related to fleet management solutions. Brush up on your knowledge of software, hardware, and connectivity technologies. Be ready to discuss how you would troubleshoot complex systems and provide examples from your past experiences.
✨Showcase Your Leadership Skills
This role involves leading and mentoring a team, so be prepared to share your leadership philosophy. Talk about how you've developed high-performing teams in the past, and give specific examples of how you've fostered a culture of collaboration and continuous improvement.
✨Emphasise Customer-Centric Mindset
Demonstrate your passion for customer service by sharing stories where you've gone above and beyond to resolve issues. Highlight your ability to build strong relationships with customers and how you ensure they get maximum value from products and services.
✨Prepare for Problem-Solving Scenarios
Expect to face some tricky problem-solving questions during the interview. Practice articulating your thought process when diagnosing issues and conducting root cause analysis. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
