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- Tasks: Manage consumer feedback and ensure product enquiries are handled professionally.
- Company: Join Dr. Oetker, a global family-run business with a fun culture.
- Benefits: Enjoy 33 days annual leave, hybrid working, and free pizzas!
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Shape customer experiences and drive continuous improvement in a high-performing team.
- Qualifications: Excellent communication skills and a strong customer service mindset required.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity for a Consumer Response Assistant to join our Quality Team for a Maternity Cover for a period of 12 months. We’re looking for someone who will be responsible for managing Dr. Oetker’s consumer feedback process, ensuring all product enquiries, complaints, compliments and suggestions are handled promptly and professionally.
You’ll maintain the RESPOND system, manage voucher stock, and collate consumer data from multiple channels including phone, email, social media, website and retailer systems. You’ll support reporting activities by producing weekly, monthly and ad‑hoc complaint insights, including post‑launch reviews, and provide cover for the Consumer Response Manager when required. The position also carries responsibility for ensuring product safety, legality and quality within your remit, along with upholding health and safety duties and any additional reasonable tasks assigned by the company.
As a global, family run business our culture is really important to us. All of our employees are inspired and motivated to create a competitive advantage in the market place for our customers and consumers, whilst having fun at the same time!
A career at Dr Oetker will provide you with:
- An opportunity to work within a high performing Quality team creating solutions and driving continuous improvement.
- Ownership of your role, with guidance and support to succeed.
- A key position at the heart of consumer care, where your work directly shapes how customers experience the Dr. Oetker brand.
WHAT YOU BRING
- Excellent communication skills — confident handling consumer complaints, enquiries and compliments across phone, email, social media and written channels.
- Strong customer service mindset — calm, empathetic and solution‑focused when dealing with consumer issues.
- Data accuracy & attention to detail — essential for maintaining the RESPOND system, collating multi‑channel feedback and producing reliable reports.
WHAT WE OFFER
The Consumer Response Assistant offers a competitive salary alongside many other benefits including:
- 33 days annual leave (inc bank holidays) which increases with service
- Free Life Assurance at 4 times basic annual salary
- Hybrid home working
- Enhanced Company Sick Pay
- Salary sacrifice Pension scheme (3% employee contribution, 6% employer contribution)
- Private medical insurance (BUPA)
- Health care Cash Plan Scheme (BUPA)
- Annual healthy heart MOT’s
- Enhanced Family Friendly Leave
- Free pizzas
- Subsidised on site restaurant with hot and cold meals, a salad/deli bar, snack machines and microwaves and storage facilities for those who prefer to bring their own
- Free tea, coffee and fresh fruit.
- Free on-site parking
- Free Wi-Fi on site
- Employee Referral Scheme £350 – once you know how great it is to work here, you’ll want to bring your friends and family!
- Regular Employee Forums ensuring all employees have a voice
- Incentivised employee suggestion scheme
- Employee loyalty scheme recognising length of service milestones at 1, 3, 5, 10, 15 20 years and beyond!
- Cycle to Work Scheme
- Free eye test vouchers
Dr. Oetker is an equal opportunities employer. We continuously work to shape and live in a corporate culture where everyone feels welcome. At Dr. Oetker, your personality and qualifications are what count. Not gender, nationality, ethnic or social background, religion, disability, age or sexual orientation, and identity.
Consumer Response Assistant Maternity Cover in Leyland employer: cameo s.p.a.
Contact Detail:
cameo s.p.a. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Response Assistant Maternity Cover in Leyland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dr. Oetker. Understand their values, products, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling consumer feedback across various channels, it’s crucial to demonstrate your ability to communicate clearly and empathetically. Try role-playing with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show off your data skills! The role involves maintaining the RESPOND system and producing reports, so be ready to discuss your experience with data accuracy and attention to detail. Bring examples of how you've successfully managed data in previous roles.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It not only shows your enthusiasm but also ensures you’re considered for all the perks we offer. Plus, it’s super easy to do!
We think you need these skills to ace Consumer Response Assistant Maternity Cover in Leyland
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be handling consumer feedback, make sure your application highlights your excellent communication skills. Use examples that showcase how you've dealt with complaints or enquiries in the past, whether it's through phone, email, or social media.
Be Detail-Oriented: Attention to detail is key for this role, especially when maintaining the RESPOND system and collating feedback. In your application, mention any experiences where your accuracy made a difference, and don’t forget to proofread your application to avoid any mistakes!
Emphasise Your Customer Service Mindset: We love a calm and empathetic approach to customer service! Share stories in your application that demonstrate your ability to stay solution-focused under pressure. This will show us you're the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the perks we offer while you’re at it. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at cameo s.p.a.
✨Know the Company Inside Out
Before your interview, take some time to research Dr. Oetker and their consumer response process. Familiarise yourself with their products, values, and recent news. This will not only show your enthusiasm but also help you tailor your answers to align with their culture.
✨Showcase Your Communication Skills
As a Consumer Response Assistant, you'll be handling various consumer feedback channels. Prepare examples of how you've effectively managed complaints or enquiries in the past. Highlight your calm and empathetic approach, as well as your ability to provide solutions.
✨Demonstrate Attention to Detail
Since data accuracy is crucial for maintaining the RESPOND system, come prepared to discuss how you ensure precision in your work. You might want to share specific instances where your attention to detail made a difference in your previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential consumer issues you might face in this role and how you would handle them. Practising these scenarios can help you feel more confident during the interview.