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- Tasks: Lead and innovate in the pizza supply chain operations.
- Company: Join Dr. Oetker, a global family-run business with a fun culture.
- Benefits: Enjoy hybrid working, competitive salary, and 27 days annual leave.
- Why this job: Make a real impact while enjoying pizza and cake perks!
- Qualifications: Experience in process improvement and strong communication skills required.
- Other info: Dynamic team environment with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are Dr. Oetker. Since our beginnings, we have been breaking new ground. With pizza, cake, and desserts at the core of our business, as well as digital platforms and services – we create the "Taste of Home" for millions around the world with you. Are you ready for a new challenge? Then take your next step. JOIN THE TASTE.
Great news! We have a fantastic opportunity for a Customer Operations Manager to join our Supply Chain Team (in the Frozen Pizza team). We’re looking for someone who can manage and develop the day-to-day operational department in the pizza supply chain team. This includes managing the Third Party Logistics provider (3PL) whilst also supporting the wider team strategy and cohesion. You will manage a team of 3 direct reports (Customer Operations Administrator, Inventory & Supply Analyst & Supply Chain Systems Assistant) and report into the Head of Supply Chain for Pizza.
Your responsibilities:
- Lead impactful change across supply chain processes in a global, family‑run business.
- Collaborate with 3PL, customers and employees to share, and implement best practices.
- Drive innovation that enhances efficiencies and cohesion.
- Grow your career in a culture that values curiosity, creativity, and continuous improvement.
As a global, family run business our culture is really important to us. All of our employees are inspired and motivated to create a competitive advantage in the market place for our customers and consumers, whilst having fun at the same time! As our Customer Operations Manager, you’ll be at the forefront of supply chain operations and process excellence. You’ll work cross-functionally to:
- Identify and implement process improvements that deliver measurable results.
- Champion continuous improvement initiatives across the supply chain.
- Build strong relationships with stakeholders to foster a culture of collaboration and innovation.
What you bring:
- Experienced in driving process improvement projects from concept to completion, with a proven management and leadership track record.
- Knowledgeable in supply chain operations with proficient Excel skills.
- Some SAP experience is preferred but not necessary as all training will be provided.
- Collaborative with a proven ability to build trust and influence across teams and building strong relationships that will drive us forward with our customers, suppliers and 3PL partners.
- A great communicator & leader who’s approachable, engaging, and able to inspire change.
The role will be based from our Leeds Head Office (Thorpe Park, Leeds) and we are currently working to a hybrid working model where 2/3 days per week are home working. You do need to be able to commute to our Leeds Head Office, Leyland Production site and other external locations for face‑to‑face collaboration and to meet business requirements.
What we offer:
- Hybrid working pattern (minimum of 2 days a week office based)
- 27 days annual leave plus bank holidays
- Flexible working hours
- Free life assurance 4x annual salary
- Salary sacrifice pension scheme (3% employee contributions, 6% employer contributions)
- Private health care provided by Bupa (single cover)
- Health Care Cash Plan Scheme (provided by Bupa)
- Annual healthy heart MOT’s
- Enhanced family friendly leave
- Enhanced Company Sick Pay
- State of the art office environment with free Wi‑Fi, tea, coffee, fruit and snacks
- Onsite free car park
- Employee referral scheme (£350 per referral)
- Incentivised employee suggestion schemes
- Employee loyalty scheme, recognising length of service milestones at 1, 3, 5, 10, 15, 20 years and beyond
- Cycle to work scheme
- Free eye test & glasses vouchers
- A great place to work and access to our cake & pizza products!
Are you intrigued? Perfect. Then we look forward to your online application. Just click on the "Apply now" button, and you're good to go. Still, have questions? Then visit us at www.oetker.com/careers/work-with-us to find out why you should join our team.
Dr. Oetker is an equal opportunities employer. We continuously work to shape and live a corporate culture where everyone feels welcome. At Dr. Oetker, your personality and qualifications are what count. Not gender, nationality, ethnic or social background, religion, disability, age or sexual orientation, and identity.
Customer Operations Manager employer: cameo s.p.a.
Contact Detail:
cameo s.p.a. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Dr. Oetker. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Dr. Oetker's supply chain processes and think about how your experience aligns with their goals. Show them you're not just another candidate.
✨Tip Number 3
Practice your communication skills! As a Customer Operations Manager, you'll need to inspire and lead. Get comfortable talking about your past experiences and how they relate to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Dr. Oetker family.
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in supply chain operations and process improvements. We want to see how your skills align with the role of Customer Operations Manager, so don’t hold back!
Showcase Your Leadership Skills: As a Customer Operations Manager, you'll be leading a team. Use your application to demonstrate your management experience and how you've inspired change in previous roles. We love seeing examples of collaboration and innovation!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences. We appreciate clarity just as much as creativity!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at cameo s.p.a.
✨Know Your Supply Chain Stuff
Make sure you brush up on your supply chain knowledge before the interview. Understand the key processes and challenges in the pizza supply chain, especially how they relate to third-party logistics. This will show that you're not just interested in the role but also have a solid grasp of what it entails.
✨Showcase Your Leadership Skills
Since you'll be managing a team, be prepared to discuss your leadership style and past experiences. Think of specific examples where you've successfully led a team or driven process improvements. This will help demonstrate your capability to inspire and manage others effectively.
✨Prepare for Collaboration Questions
Expect questions about how you build relationships with stakeholders. Be ready to share examples of how you've collaborated with different teams or external partners in the past. Highlighting your ability to foster a culture of collaboration will resonate well with their values.
✨Emphasise Continuous Improvement
Dr. Oetker is all about innovation and efficiency. Prepare to discuss any continuous improvement initiatives you've been involved in. Share measurable results from these projects to illustrate your impact and commitment to driving change within the supply chain.
