At a Glance
- Tasks: Manage consumer feedback and ensure top-notch customer service for Dr. Oetker.
- Company: Join a global, family-run business with a fun and supportive culture.
- Benefits: Enjoy 33 days annual leave, free pizzas, and hybrid working options.
- Other info: Great career growth opportunities and a vibrant workplace community.
- Why this job: Shape customer experiences and drive improvements in a high-performing team.
- Qualifications: Excellent communication skills and a strong customer service mindset.
The predicted salary is between 30000 - 40000 € per year.
We have a fantastic opportunity for a Consumer Response Assistant to join our Quality Team for a Maternity Cover for a period of 12 months. We’re looking for someone who will be responsible for managing Dr. Oetker’s consumer feedback process, ensuring all product enquiries, complaints, compliments and suggestions are handled promptly and professionally.
You’ll maintain the RESPOND system, manage voucher stock, and collate consumer data from multiple channels including phone, email, social media, website and retailer systems. You’ll support reporting activities by producing weekly, monthly and ad‑hoc complaint insights, including post‑launch reviews, and provide cover for the Consumer Response Manager when required. The position also carries responsibility for ensuring product safety, legality and quality within your remit, along with upholding health and safety duties and any additional reasonable tasks assigned by the company.
As a global, family run business our culture is really important to us. All of our employees are inspired and motivated to create a competitive advantage in the market place for our customers and consumers, whilst having fun at the same time!
A career at Dr Oetker will provide you with:
- An opportunity to work within a high performing Quality team creating solutions and driving continuous improvement.
- Ownership of your role, with guidance and support to succeed.
- A key position at the heart of consumer care, where your work directly shapes how customers experience the Dr. Oetker brand.
WHAT YOU BRING
- Excellent communication skills — confident handling consumer complaints, enquiries and compliments across phone, email, social media and written channels.
- Strong customer service mindset — calm, empathetic and solution‑focused when dealing with consumer issues.
- Data accuracy.
Benefits include:
- 33 days annual leave (inc bank holidays) which increases with service.
- Free Life Assurance at 4 times basic annual salary.
- Hybrid home working.
- Enhanced Company Sick Pay.
- Salary sacrifice Pension scheme (3% employee contribution, 6% employer contribution).
- Private medical insurance (BUPA).
- Health care Cash Plan Scheme (BUPA).
- Annual healthy heart MOT’s.
- Enhanced Family Friendly Leave.
- Free pizzas.
- Subsidised on site restaurant with hot and cold meals, a salad/deli bar, snack machines and microwaves and storage facilities for those who prefer to bring their own.
- Free tea, coffee and fresh fruit.
- Free on-site parking.
- Free Wi-Fi on site.
- Employee Referral Scheme £350 – once you know how great it is to work here, you’ll want to bring your friends and family!
- Regular Employee Forums ensuring all employees have a voice.
- Incentivised employee suggestion scheme.
- Employee loyalty scheme recognising length of service milestones at 1, 3, 5, 10, 15, 20 years and beyond!
- Cycle to Work Scheme.
- Free eye test vouchers.
Dr. Oetker is an equal opportunities employer. We continuously work to shape and live in a corporate culture where everyone feels welcome. At Dr. Oetker, your personality and qualifications are what count. Not gender, nationality, ethnic or social background, religion, disability, age or sexual orientation, and identity.
Consumer Response Assistant Maternity Cover employer: cameo s.p.a.
Dr. Oetker is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to take ownership of their roles while receiving ample support for personal and professional growth. With generous benefits such as 33 days of annual leave, private medical insurance, and a subsidised on-site restaurant, the Leyland location offers a rewarding environment that prioritises employee well-being and satisfaction. Join our high-performing Quality team and play a pivotal role in shaping consumer experiences with a brand that values your contributions and celebrates diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Response Assistant Maternity Cover
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dr. Oetker. Understand their values, products, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling consumer feedback across various channels, it’s crucial to demonstrate your ability to communicate effectively. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your customer service mindset! During interviews, share examples of how you've handled complaints or difficult situations in the past. Highlight your calm and empathetic approach, as this is key for the Consumer Response Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Consumer Response Assistant Maternity Cover
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Consumer Response Assistant role. Highlight your communication skills and customer service mindset, as these are key for us. Use examples from your past experiences that relate directly to the responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points are highlighted so we can quickly see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Dr. Oetker!
How to prepare for a job interview at cameo s.p.a.
✨Know the Company Inside Out
Before your interview, take some time to research Dr. Oetker and their consumer response process. Familiarise yourself with their products, values, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your Communication Skills
As a Consumer Response Assistant, you'll be handling various consumer interactions. Prepare examples of how you've effectively managed complaints or enquiries in the past. Highlight your calm and empathetic approach, as well as your ability to provide solutions.
✨Demonstrate Data Accuracy
Since the role involves managing consumer data and reporting insights, be ready to discuss your experience with data management. Bring examples of how you've ensured accuracy in previous roles, and be prepared to explain how you would maintain the RESPOND system.
✨Emphasise Teamwork and Adaptability
Dr. Oetker values a collaborative environment. Be prepared to discuss how you've worked within a team to achieve common goals. Also, mention your flexibility in taking on additional tasks, as this role may require covering for the Consumer Response Manager.
