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- Tasks: Lead and develop a team of Service Engineers while ensuring top-notch customer service.
- Company: Join a globally respected brand known for quality, innovation, and commitment to customers.
- Benefits: Enjoy a competitive salary, profit share, private medical insurance, and 26 days holiday.
- Why this job: This role offers growth, mentorship, and the chance to make a real impact in service excellence.
- Qualifications: Experience in field engineering with strong technical skills in machinery and leadership abilities required.
- Other info: Candidates should be based near the M25 for efficient team coverage.
The predicted salary is between 44000 - 50000 £ per year.
We're looking for a Regional Service Manager to lead and support a high performing field-based engineering team for a globally respected brand known for quality, innovation, and customer commitment. This is a key role in delivering operational excellence, driving team performance, and ensuring customers receive a world-class service across industrial and municipal cleaning equipment.
You will be responsible for the day-to-day leadership and development of a regional team of Service Engineers, working closely with internal teams and customers to deliver service excellence. While a strong technical background is essential, this is a leadership and operations-focused role ideal for someone with field service experience ready to step up or already managing a regional team.
Location Requirements: To ensure efficient team coverage, candidates must be based within the M25 ideally near key areas such as Hammersmith, Stratford, or central/south London with good access to wider South East routes.
Key Responsibilities:
- Lead, coach and develop a team of Field Service Engineers
- Oversee team performance, productivity, and service KPIs
- Ensure adherence to health & safety standards and company procedures
- Provide operational support - including fleet, stock, tooling, training and leave planning
- Conduct regular performance reviews, training plans and wellbeing check-ins
- Support engineers with complex technical issues and customer queries
- Maintain strong customer relationships through regular site visits and reviews
- Manage team budgets, regional spend, and operational efficiencies
- Collaborate closely with scheduling, logistics, and the wider service leadership team
- Report monthly on regional performance to the UK Service Manager
What We're Looking For:
- Proven experience in a field-based engineering role
- Strong background in electrical, mechanical, hydraulics, pneumatics, and diesel-powered equipment
- Experience working with industrial or municipal machinery, FLT, plant, or HGVs is highly beneficial
- Ability to lead by example, drive engagement, and get the best from your team
- Organised, proactive, and confident handling performance and operational matters
- Full UK driving licence and flexibility to travel across the region
- Comfortable using CRM and systems, reporting tools
What's in it for You:
- This role comes with industry-leading training and support, including a detailed 12-week technical onboarding programme.
- Ongoing learning and technical development to support your growth in the role.
- You will be fully supported throughout, with clear guidance, mentoring, and the tools you need to succeed from day one.
- A starting salary: £44,000 plus London weighting if applicable OTE c£50,000
- Company profit share + individual performance bonus (up to £7,500)
- Fully expensed vehicle (private use optional)
- Private medical insurance
- 26 days holiday + 8 bank holidays
- Pension scheme, critical illness cover, sick pay, and staff discounts
Regional Service Manager employer: Cameo Consultancy
Contact Detail:
Cameo Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Manager
✨Tip Number 1
Familiarise yourself with the specific types of industrial and municipal cleaning equipment that the company uses. Understanding the technical aspects and common issues faced by these machines will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to coaching and developing team members, as this is a key aspect of the Regional Service Manager role.
✨Tip Number 3
Network with professionals in the field service engineering sector, especially those who have experience with similar machinery. This can provide you with insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare to discuss your understanding of operational efficiencies and how you would manage budgets and resources effectively. Being able to demonstrate your strategic thinking in these areas will set you apart from other candidates.
We think you need these skills to ace Regional Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service engineering and leadership roles. Emphasise your technical skills in electrical, mechanical, hydraulics, and any experience with industrial or municipal machinery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership abilities and your approach to driving team performance. Mention specific examples of how you've successfully managed teams and improved service delivery in previous roles.
Highlight Key Achievements: In your application, include quantifiable achievements related to team performance, operational efficiencies, and customer satisfaction. This will demonstrate your capability to deliver results in a similar role.
Prepare for Technical Questions: Given the technical nature of the role, be ready to discuss your experience with complex technical issues and how you’ve supported engineers in resolving them. This will show your depth of knowledge and problem-solving skills.
How to prepare for a job interview at Cameo Consultancy
✨Showcase Your Leadership Skills
As a Regional Service Manager, you'll be leading a team of engineers. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to drive performance and engagement.
✨Demonstrate Technical Knowledge
While this role is focused on leadership, a strong technical background is essential. Brush up on your knowledge of electrical, mechanical, hydraulics, and diesel-powered equipment. Be ready to answer technical questions and explain how your experience aligns with the requirements of the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about past experiences where you had to handle complex technical issues or customer queries, and be ready to explain your thought process and the outcomes.
✨Know the Company and Its Values
Research the company’s commitment to quality and customer service. Be prepared to discuss how your values align with theirs and how you can contribute to maintaining their reputation for excellence. This shows your genuine interest in the role and the organisation.
