Hire Desk Controller

We\’re recruiting for an enthusiastic and organised Hire Desk Controller. This is an exciting opportunity to join a thriving, well respected brand, playing a pivotal role in ensuring smooth operations and delivering outstanding customer service. Overview of role: The Hire Desk Controller will be the first point of contact for all hire enquiries, managing incoming calls and emails, providing quotations, machine specifications and technical information. You will be responsible for converting enquiries into confirmed hires, coordinating availability with the service team, and supporting the sales team with customer requirements. The role includes managing transport logistics for deliveries, collections, and demonstrations, maintaining accurate records, and raising hire contracts and off-hire requests. You\’ll allocate jobs to drivers and maintain clear communication throughout the day to ensure timely deliveries. This role also involves processing payments via WorldPay, handling pro forma invoices, and providing exceptional service to new and existing customers. Main responsibilities for the Hire Desk Controller Respond to customer enquiries, providing accurate information, pricing, and product guidance to secure hires Support the sales team by keeping them informed of updates, and opportunities Manage and resolve delivery and collection issues promptly Maintain consistent communication with drivers and coordinate schedules W…