At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch service delivery.
- Company: Join a growing family business near Bicester with a supportive culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, employee discounts, and free lunches.
- Other info: Be part of a thriving business with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in managing customer service teams and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a highly motivated Customer Service Manager to join a growing family business based just outside Bicester. This is a full-time, permanent, onsite role offering a salary of £35,000-£40,000. Created as a result of continued growth and expansion, this brand-new position is fast-paced and hands-on, suited to someone who thrives in a high-volume customer environment, is passionate about customer service and confident in team management. You'll be given the autonomy to run your department and make your mark.
Key Responsibilities for the Customer Service Manager:
- Manage the day to day running of the customer service department
- Lead, manage and motivate the customer service team, creating a positive culture and working environment
- Monitor and manage workloads to ensure service levels are achieved consistently
- Resolve any escalated complaints promptly
- Monitor and manage KPIs
- Support in managing customer service budgets
- Effectively manage order and customer enquiry systems
- Work closely with other departments to ensure high standards of service are maintained and accuracy of orders
- Drive continuous improvement with process and performance
- Act as Duty Manager when required for the site
Key Skills Required for the Customer Service Manager:
- Proven experience in managing a customer service team
- Strong, collaborative leadership experience
- Adaptable in a changing environment
- Able to prioritise and manage multiple tasks
- Ability to create and nurture a positive culture
- Experience in managing high volume, fast paced customer service environment
- Proficient IT skills, SAP would be an advantage
- Proactive mindset, with excellent problem solving skills
- Highly organised with meticulous attention to detail
- Confident communicator, able to build strong relationships
- Own transport essential
What's in it for you?
- Salary of between £35,000 and £40,000
- 25 days holiday plus bank holidays
- Employee discount scheme
- Food for lunches provided
- Health and well being programme
- Free onsite parking
- Be part of a growing and developing business
Customer Service Manager employer: Cameo Consultancy
Join a thriving family business just outside Bicester as a Customer Service Manager, where you'll enjoy a supportive work culture that values autonomy and team collaboration. With competitive salary packages, generous holiday allowances, and a focus on employee well-being, this role offers not just a job, but a chance to grow within a dynamic environment that prioritises customer satisfaction and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent achievements. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Since this role is all about managing a team, think of specific examples where you've motivated others or resolved conflicts. We want to hear how you can create that positive culture they’re after.
✨Tip Number 3
Prepare for situational questions! They might ask how you'd handle a high-pressure situation or an escalated complaint. Think through your problem-solving strategies and be ready to share them with confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant customer service achievements to show us you’re the right fit for our team.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our growing family business. Share specific examples of how you've managed teams and improved service levels in the past.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention instances where you’ve successfully resolved escalated complaints or improved processes. We love seeing proactive mindsets and excellent problem-solving skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Cameo Consultancy
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge. Understand the key responsibilities of a Customer Service Manager and be ready to discuss how you've successfully managed teams in high-pressure environments before. Use specific examples to showcase your experience.
✨Show Off Your Leadership Skills
This role is all about leading a team, so be prepared to talk about your leadership style. Think of instances where you've motivated your team or created a positive work culture. Highlight your collaborative approach and how you handle conflicts or escalated complaints.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like managing workloads or resolving customer complaints. Practice your responses to these scenarios, focusing on your problem-solving skills and how you prioritise tasks in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or how success is measured in the customer service department. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
