At a Glance
- Tasks: Lead a dynamic customer service team and manage key accounts for a thriving business.
- Company: Join a successful and growing company in Brackley with a positive culture.
- Benefits: Competitive salary, generous holiday, training opportunities, and a birthday day off.
- Other info: Enjoy a supportive environment with excellent career progression and social events.
- Why this job: Make a real impact by enhancing client relationships and driving team performance.
- Qualifications: Experience in customer service management and strong leadership skills required.
We are looking for a highly experienced Customer Service Manager to join a successful and growing business in Brackley. The role is full time and permanent offering a salary of between £44,000 to £46,000. Based onsite you will be supporting and managing a small team, managing key accounts, overseeing service delivery and maintaining strong client relationships.
Key Skills Required for the Customer Service Manager:
- Lead, manage, and support the Key Account Administration team, culturing a positive working environment to enhance performance and development
- Build and maintain strong, effective relationships with a portfolio of Key Accounts
- Take full ownership of national and key account contracts, ensuring work is allocated, managed, and delivered in line with agreed KPIs
- Handle escalations, complaints, and service issues, ensuring timely resolution and driving continuous improvement
- Oversee contract renewals and monitor ongoing account performance to maximise client satisfaction and retention
- Manage invoicing processes for Key Accounts, ensuring accuracy and the timely processing of payments to franchisees
- Support the onboarding and training of new team members
- Manage and continuously enhance team processes to ensure alignment with customer requirements and operational efficiency
- Produce and deliver insightful weekly and monthly performance reports to senior management
- Support the onboarding and training of new franchisees, including coordination of logistics and materials
- Provide day-to-day support to franchisees, including systems guidance, handling enquiries, and maintaining effective communication
- Deliver training to franchisees on operational systems and processes
- Provide operational support to Regional Development Managers and engineers
- Support corporate locations with debt management and quote follow-up activities
- Support the planning and delivery of Reunion events, including content development and coordination
Additional Key Skills Required:
- Proven experience in managing a customer service team
- Experience managing in a contact or call centre would be an advantage
- Strong, collaborative leadership experience
- Adaptable in a changing environment
- Able to prioritise and manage multiple tasks
- Ability to create and nurture a positive culture
- Experience in managing high volume, fast paced customer service environment
- Proficient IT skills
- Proactive mindset, with excellent problem solving skills
- Highly organised with meticulous attention to detail
- Confident communicator, able to build strong relationships
- Full UK driving licence
What's in it for you?
- Salary £44,000 to £46,000
- Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch)
- 23 days holiday + bank holidays (you can also buy and sell holiday days)
- Birthday day off (after one year service)
- Training, development and progression
- Annual performance and company related bonus
- Associate days, socials
- Associate equity program
- Plenty of free parking
Customer Service Manager in Brackley employer: Cameo Consultancy
Join a thriving business in Brackley as a Customer Service Manager, where you will lead a dedicated team in a supportive and dynamic environment. With a strong focus on employee development, you will benefit from comprehensive training opportunities, a competitive salary, and a range of perks including additional holiday options and an equity programme. Experience a culture that values collaboration and continuous improvement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Brackley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their key accounts and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your problem-solving skills! As a Customer Service Manager, you'll need to handle escalations and complaints. Role-play common scenarios with a friend to sharpen your responses and show that you can think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Manager in Brackley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in managing teams and building client relationships, as these are key for us. Use specific examples that showcase your leadership skills and problem-solving abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for our team. Mention your experience in a fast-paced environment and how you’ve successfully handled escalations or complaints in the past.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved! Include metrics or outcomes from your previous roles that demonstrate your ability to enhance performance and client satisfaction. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application goes directly to us. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Cameo Consultancy
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Customer Service Manager. Familiarise yourself with key responsibilities like managing a team, handling escalations, and maintaining client relationships. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role requires strong leadership, be prepared to discuss your experience in managing teams. Share specific examples of how you've built a positive working environment or resolved conflicts. Highlighting your collaborative approach will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you've handled complaints or service issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your proactive mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
