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- Tasks: Ensure data accuracy and manage customer orders with a focus on building relationships.
- Company: Join a well-established consultancy in Banbury with a supportive team culture.
- Benefits: Enjoy a competitive salary, life assurance, and 23 days holiday plus bank holidays.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Attention to detail, strong communication skills, and a knack for relationship building.
- Other info: Great opportunities for career growth and development in a thriving environment.
The predicted salary is between 20000 - 30000 £ per year.
This is an exciting opportunity for an Order Entry Administrator to join an established company in Banbury on a full time, permanent basis - office based. You will be responsible for consistently ensuring all data accuracy is inputted on to the CRM to the highest level of accuracy. Where applicable, you will use fact finding and questioning techniques to build a rapport and resolve order queries in a timely manner to achieve SLA and KPI targets.
As Order Entry Administrator, you will:
- Manage incoming contact from the customers through websites and email via email management system
- Work at the highest level of accuracy to ensure errors are kept to an absolute minimum and within set KPIs
- Promote products and services to exceed customer requirements, therefore maximising sales opportunities
- Process orders and identify up-sell / cross-sell opportunities
- Verify and correct customer master data in business systems, including additional buyer contact names, email addresses, telephone numbers etc. to support business objective of >95% customer master data accuracy
- Build knowledge of the business to identify and increase new business opportunities
- Consistently deliver the highest standards and quality of service
- Provide backup and support for other customer service roles as required
- Focus on achievement of set KPIs based on individual, team and business goals and objectives
As Order Entry Administrator you must:
- Have excellent attention to detail
- Enjoy a role with repetition and process driven
- Be a natural relationship builder
- Have strong communication skills
- Work logically to identify opportunities and solutions for customers
Benefits include (not limited to):
- Salary £25,000
- Life assurance
- Critical illness cover
- 23 days holiday plus bank holidays (increasing with service)
Order Entry Administrator in Banbury employer: Cameo Consultancy
Contact Detail:
Cameo Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Entry Administrator in Banbury
✨Tip Number 1
Get to know the company! Research Cameo Consultancy and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As an Order Entry Administrator, you'll need to build rapport with customers. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Prepare questions to ask during your interview. This shows you're engaged and helps you assess if the role is right for you. Think about what you want to know regarding the team dynamics or growth opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Order Entry Administrator in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Order Entry Administrator role. Highlight your attention to detail and any experience with CRM systems, as these are key for us at Cameo Consultancy.
Craft a Compelling Cover Letter: Your cover letter should reflect your enthusiasm for the role and the company. Use it to showcase your communication skills and how you can build relationships with customers, which is super important for us.
Showcase Relevant Experience: When detailing your work history, focus on roles where you've managed data accuracy or customer interactions. We love seeing examples of how you've met KPIs or improved processes in previous jobs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at Cameo Consultancy
✨Know Your CRM Inside Out
Familiarise yourself with common CRM systems and their functionalities. Being able to discuss how you would ensure data accuracy and manage customer information will show that you're serious about the role.
✨Master the Art of Communication
Practice your communication skills, especially in handling customer queries. Think of examples where you've successfully built rapport or resolved issues, as this will demonstrate your ability to connect with customers.
✨Showcase Your Attention to Detail
Prepare to discuss specific instances where your attention to detail made a difference. Whether it was catching an error or improving a process, highlighting these moments will align perfectly with the job's requirements.
✨Understand the Business Goals
Research Cameo Consultancy and understand their objectives. Be ready to talk about how you can contribute to achieving KPIs and maximising sales opportunities, showing that you're not just looking for a job, but a chance to make an impact.
