At a Glance
- Tasks: Lead customer service efforts, build relationships, and drive improvements.
- Company: Successful business in Banbury with a focus on customer experience.
- Benefits: Competitive salary, 25 days holiday, healthcare, and additional perks.
- Other info: Opportunity for career development in a dynamic environment.
- Why this job: Make a real impact by enhancing customer satisfaction and driving growth.
- Qualifications: Experience in customer service and strong problem-solving skills.
The predicted salary is between 33750 - 41250 £ per year.
We're looking for a proactive and commercially minded Customer Service Lead to join a successful business in Banbury. You'll be a key point of contact for customers, building strong relationships, managing enquiries and quotations and working across the business to ensure a great customer experience from enquiry through to delivery.
This is more than a traditional customer service role. You'll have the opportunity to identify commercial opportunities, improve processes and help drive continuous improvement across the operation.
Key responsibilities:
- Building strong customer relationships and taking ownership of enquiries and escalations
- Managing quotations and commercial follow-up
- Coordinating with technical support, purchasing, logistics and warehouse teams
- Proactively resolving issues, delays and operational challenges
- Identifying opportunities to grow aftermarket sales and improve customer retention
- Reviewing processes and driving improvements to customer service and operational efficiency
- Monitoring KPIs and using performance information to identify areas for improvement
We’re looking for:
- Experience in customer service, account management, commercial support or operations
- Strong customer relationship and problem-solving skills
- Experience managing enquiries, quotations and order processing
- Excellent organisation and attention to detail
- A confident communicator who can work effectively across different departments
- A proactive, commercially aware approach with a genuine interest in improving how things are done
- Experience within engineering, manufacturing, service or industrial equipment would be advantageous, but isn’t essential.
What’s in it for you?
£35,000 - £40,000 depending on experience, 25 days' holiday plus bank holidays, healthcare, sick pay and additional company benefits.
Customer Service Lead in Banbury employer: Cameo Consultancy
Cameo Consultancy is an exceptional employer that values its employees by offering a competitive salary and the potential for uncapped commission, making it a rewarding opportunity for sales professionals. With a strong focus on employee growth and a supportive work culture, team members are encouraged to develop their skills while enjoying the benefits of working in a vibrant London area, known for its dynamic market and accessibility. Join us to be part of a company that prioritises your success and fosters a collaborative environment.
