At a Glance
- Tasks: Support customers from enquiry to delivery, managing orders and logistics.
- Company: Established engineering business in Banbury with a dynamic team.
- Benefits: Competitive salary, 25 days leave, pension contributions, and health cash plan.
- Other info: Monday-Friday role with flexitime options for work-life balance.
- Why this job: Gain diverse experience in customer service and logistics within a supportive environment.
- Qualifications: Customer service experience, strong organisational skills, and IT proficiency.
The predicted salary is between 28350 - 34650 £ per year.
We're looking for a Customer Service Coordinator to join an established engineering business in Banbury, working within its busy UK Spares team. Working closely with the Customer Service Lead, you'll support customers from initial enquiry through to delivery, processing quotations and orders while coordinating with suppliers and teams across the business. You'll also get involved in purchasing, stock and logistics, making this a great opportunity for someone who enjoys variety and wants to broaden their experience.
Key responsibilities:
- Managing customer enquiries and communications
- Identifying spare parts, preparing quotations and processing customer orders
- Processing invoices, credit notes, returns and account administration
- Managing backorders and helping ensure orders are delivered correctly
- Supporting purchasing, stock replenishment and inventory activities
- Arranging and tracking customer shipments and resolving delivery issues
- Supporting freight, customs and import documentation
- Working with colleagues across the Spares team to support processes and continuous improvement
We're looking for:
- Previous customer service and order processing experience
- Strong organisational skills with excellent attention to detail
- Confident communication skills and the ability to work effectively with customers, suppliers and colleagues
- Strong IT skills, including Microsoft Office
- A proactive, customer-focused approach with the ability to manage multiple tasks and priorities
Experience within manufacturing or engineering, inventory management, logistics or purchasing would be beneficial but isn't essential. Sage or SAP experience would also be advantageous.
What's in it for you?
- £30,000 - £33,000, plus a salary review after 6 months
- 25 days' annual leave plus bank holidays
- 5% employer pension contribution, matched by 5% employee contribution
- Health cash plan
- Monday-Friday, 8:30am-5pm | Banbury | Fully on-site with flexitime available
Customer Service Coordinator in Banbury employer: Cameo Consultancy
Cameo Consultancy is an exceptional employer that values its employees by offering a competitive salary and the potential for uncapped commission, making it a rewarding opportunity for sales professionals. With a strong focus on employee growth and a supportive work culture, team members are encouraged to develop their skills while enjoying the benefits of working in a vibrant London area, known for its dynamic market and accessibility. Join us to be part of a company that prioritises your success and fosters a collaborative environment.
