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- Tasks: Lead the CRM strategy and manage a dynamic team to optimise customer interactions.
- Company: Progressive company in Banbury with a focus on innovation and collaboration.
- Benefits: Up to £55,000 salary, hybrid working, 26 days holiday, and great perks.
- Why this job: Make a real impact by enhancing marketing and sales processes with cutting-edge CRM solutions.
- Qualifications: Experience with CRM systems like MS Dynamics 365, strong leadership, and data analytics skills.
- Other info: Join a vibrant team with excellent career progression and plenty of social events.
The predicted salary is between 39600 - 66000 £ per year.
We have a new opportunity for a CRM Manager to be joining a progressive company in Banbury on a full time, permanent basis. You will lead and own the CRM strategy for the UK and Ireland and manage all areas of the CRM (MS Dynamics 365) and its interface with all the key departments in the business. You will be responsible for leading the CRM team (three people) on all day-to-day operational aspects of the system, ensuring efficiency in training, supporting management, technical roll outs and updates, automation, reporting and analytics, and master data (SAP) integration. You will also be leading and project managing an annual plan for system and process improvements.
As CRM Manager you will be responsible for:
- Managing and coaching the CRM team and resources in order to deliver strategic business priorities and growth efficiently
- Setting out, communicating and executing an annual CRM strategy and plan to meet UK and Ireland business, Head Office and Departmental objectives
- Establishing strong relationships with key Internal and Head Office stakeholders
- Providing regular reporting and analysis on both operational and commercial CRM usage setting clear benchmarks and recommendations for improvement
- Being the voice and champion of CRM and its role in the business
- Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions
- Enhancing marketing, sales and customer support processes through automation, data-driven insights, and performance tracking
- Proactively following CRM market and system developments and opportunities, especially Microsoft Dynamics 365 and associated applications
- Effectively project managing system updates and roll outs managing department and key stakeholders in line with business critical priorities
- Providing frameworks for sales operations, including pipeline management, forecasting, and performance analysis
- Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping
- Owning and managing any system costs and budgets associated with the CRM team and platform
- Overseeing system integrations, software implementations, and infrastructure upgrades
- Managing lead generation and external data/system partners effectively, ensuring strong cross functional collaboration with sales and telesales teams
- Collaborating with IT, customer support, master data and sales teams to implement and optimise commercial applications
- Data analysis across B2B and B2C databases, extracting valuable insights and informing clear actionable recommendations
- Ensuring compliance with data security, privacy regulations, and industry best practices
- Monitoring system performance, troubleshooting technical issues, and implementing solutions to enhance uptime and efficiency
- Managing and working alongside the CRM specialists to support a number of administrative tasks
As CRM Manager you must be/have:
- CRM experience, preferably MS Dynamics 365 or Salesforce or Oracle
- SAP preferred, not essential
- A good understanding of data analytics
- Strong management and leadership skills
- Excellent commercial acumen
- Operational and strategic approach
What’s in it for you? The salary is up to £55,000 DOE. The hours are a 37.5 hours a week, 8:30 - 17:00 pm Monday to Friday with one hour for lunch, hybrid working. You will receive 26 days holidays, plus bank holidays, progression opportunities, volunteer days, pension scheme, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more.
CRM Manager in Banbury employer: Cameo Consultancy
Contact Detail:
Cameo Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager in Banbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company. A personal introduction can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company and its CRM strategies. Show us that you understand their needs and how your experience with MS Dynamics 365 can help them achieve their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can lead the CRM team and improve processes. We want to hear about your past successes and how you can bring that expertise to the table.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace CRM Manager in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Manager role. Highlight your experience with MS Dynamics 365 and any relevant leadership roles you've held. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve improved processes or driven results in previous roles. This helps us see the impact you can make.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about CRM and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Apply Early!: With a high number of candidates expected, don’t wait too long to submit your application. Apply through our website as soon as you can to ensure you’re in the running for this exciting opportunity!
How to prepare for a job interview at Cameo Consultancy
✨Know Your CRM Inside Out
Make sure you’re well-versed in MS Dynamics 365 and any other CRM systems mentioned in the job description. Brush up on its features, functionalities, and how it integrates with other departments. Being able to discuss specific examples of how you've used CRM tools effectively will show your expertise.
✨Showcase Your Leadership Skills
As a CRM Manager, you'll be leading a team, so be prepared to talk about your management style. Think of examples where you've successfully coached or developed team members. Highlight your ability to set clear objectives and how you’ve driven a team towards achieving them.
✨Prepare for Data-Driven Discussions
Since data analytics is a key part of this role, come ready to discuss how you've used data to inform decisions in previous roles. Be prepared to share specific metrics or outcomes that resulted from your analysis, and how you’ve used insights to improve processes.
✨Build Relationships with Stakeholders
This role requires strong collaboration with various departments. Think of examples where you've successfully built relationships with stakeholders. Be ready to discuss how you’ve communicated CRM strategies and engaged others in the process to ensure alignment with business goals.
