At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage key accounts.
- Company: Join a successful and growing business in Brackley.
- Benefits: Competitive salary of £44,000 to £46,000 and permanent full-time role.
- Other info: Opportunity for professional growth in a supportive environment.
- Why this job: Make a real impact by enhancing client relationships and driving team performance.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 44000 - 46000 £ per year.
We are looking for a highly experienced Customer Service Manager to join a successful and growing business in Brackley. The role is full time and permanent offering a salary of between £44,000 to £46,000. Based onsite you will be supporting and managing a small team, managing key accounts, overseeing service delivery and maintaining strong client relationships.
Key Skills Required for the Customer Service Manager:
- Lead, manage, and support the Key Account Administration team, culturing a positive working environment to enhance performance and development.
- Build and maintain strong, effective relationships with a portfolio of Key Accounts.
- Take full ownership of national and key account contracts, ensuring work is allocated, managed, and delivered in line with agreed KPIs.
- Handle escalations, complaints, and service issues, ensuring timely resolution and driving continuous improvement.
- Oversee contract renewals and monitor ongoing account performance to maximise client satisfaction and retention.
- Manage invoicing processes for Key Accounts, ensuring accuracy and the timely processing of payments to franchisees.
- Support the onboarding and training of new team members.
- Manage and continuously enhance team processes to ensure alignment with customer requirements and operational efficiency.
Customer Service Manager employer: Cameo Consultancy (Recruitment)
Join a thriving business in Brackley as a Customer Service Manager, where you will be part of a dynamic team dedicated to excellence in client relations and service delivery. Our supportive work culture fosters professional growth and development, offering you the opportunity to lead a talented team while enjoying competitive benefits and a commitment to continuous improvement. With a focus on employee well-being and a positive working environment, we ensure that your contributions are valued and rewarded.
Contact Details:
Cameo Consultancy (Recruitment) Recruitment Team
