Customer Service Administrator

We are looking for an analytical and organised, Customer Service Administrator, where you will be part of a team responsible for the smooth running of the department. Your role will be in an administrative capacity, providing a link between customers and internal departments facilitating customer needs to ensure continuing relationships. You will need skills and qualities such as effective communication, attention to detail, a love for spreadsheets, accuracy, flexibility and problem solving. Role objective: To ensure all customer orders, requirements and queries are accurately recorded, processed and managed through the system, that adequate stocks of a product are available for call-off or on factory order to enable product and information to be despatched accurately, on time, every time. To process all orders accurately and to meet customer requirements To monitor stock levels, report on availability, identify potential shortfalls and liaise with customer\’s merchandisers to meet customer requirements To answer all customer telephone and e-mail enquiries promptly and efficiently To be the link between the customer and departments on all matters relating to established products Main responsibilities for the Customer Service Administrator are: Order processing including inputting, checking and liaison with operations and trading department…