You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Service Coordinator
Banbury | Up to £27,603 + benefits | Hybrid working
We're recruiting for a Service Coordinator to join a busy service department within a well-established, global organisation based in Banbury
This is a great opportunity for someone with experience in customer service, service coordination, scheduling or a busy administrative environment who enjoys taking ownership, juggling priorities and making sure customers are kept informed every step of the way
The role
As Service Coordinator, you'll be an important link between customers, Field Service Engineers and internal teams, ensuring work is scheduled efficiently, queries are resolved and customers receive a consistently high level of service
You'll take ownership of service requests from initial contact through to completion, keeping customers updated and making sure the information behind each job is accurate and up to date
What you'll be doing
- Handling customer enquiries by telephone and email
- Scheduling for Field Service Engineers in line with customer requirements and response times
- Providing proactive updates to customers on service progress and planned work
- Managing service requests and ensuring CRM records are accurate and up to date
- Creating and managing cost estimates and following up outstanding approvals
- Processing spare parts orders for approved work
- Monitoring open orders and work in progress to keep jobs moving through to completion
- Investigating invoice queries and arranging supporting credit paperwork where required
- Following up purchase orders, payments and outstanding cost estimates
- Working closely with engineers and internal departments to resolve issues
- Taking ownership of customer queries and complaints xgikmsk through to resolution
What we're looking for
You'll already have experience within customer service, service coordination, scheduling, order processing or a busy administration role where you've had to manage multiple tasks and priorities.
We're particularly looking for someone who:
- Is highly organised and comfortable managing a busy workload
- Can prioritise and stay calm when things get pressured
- Enjoys speaking with customers and building good relationships
- Please click on the apply button to read the full job description
Service Coordinator in Banbury employer: Cameo Consultancy (Recruitment)
Join a dynamic and innovative company as an Area Sales Manager, where you will thrive in a supportive work culture that values collaboration and personal growth. With competitive salaries, uncapped commission opportunities, and a focus on employee development, this role offers the chance to make a significant impact in the East Anglia territory while enjoying the benefits of a global market leader. Located conveniently in Chelmsford or central Essex, you'll have easy access to major transport links, enhancing your ability to connect with clients and drive sales success.
Contact Details:
Cameo Consultancy (Recruitment) Recruitment Team
