Customer Service Lead
Banbury | £35,000 - £40,000 | Full-time, Permanent
We're looking for a proactive and commercially minded Customer Service Lead to join a successful business in Banbury. You'll be a key point of contact for customers, building strong relationships, managing enquiries and quotations and working across the business to ensure a great customer experience from enquiry through to delivery.
This is more than a traditional customer service role. You'll have the opportunity to identify commercial opportunities, improve processes and help drive continuous improvement across the operation.
Key responsibilities:
Building strong customer relationships and taking ownership of enquiries and escalations
Managing quotations and commercial follow-up
Coordinating with technical support, purchasing, logistics and warehouse teams
Proactively resolving issues, delays and operational challenges
Identifying opportunities to grow aftermarket sales and improve customer retention
Reviewing processes and driving improvements to customer service and operational efficiency
Monitoring KPIs and using performance information to identify areas for improvement
We're looking for:
Experience in customer service,
Customer Service Lead in Banbury employer: Cameo Consultancy (Recruitment)
Join a dynamic and innovative company as an Area Sales Manager, where you will thrive in a supportive work culture that values collaboration and personal growth. With competitive salaries, uncapped commission opportunities, and a focus on employee development, this role offers the chance to make a significant impact in the East Anglia territory while enjoying the benefits of a global market leader. Located conveniently in Chelmsford or central Essex, you'll have easy access to major transport links, enhancing your ability to connect with clients and drive sales success.
Contact Details:
Cameo Consultancy (Recruitment) Recruitment Team
