Customer Service Coordinator
Banbury | £30,000 - £33,000 + salary review after 6 months | Full-time, Permanent
We're looking for a Customer Service Coordinator to join an established engineering business in Banbury, working within its busy UK Spares team.
Working closely with the Customer Service Lead, you'll support customers from initial enquiry through to delivery, processing quotations and orders while coordinating with suppliers and teams across the business. You'll also get involved in purchasing, stock and logistics, making this a great opportunity for someone who enjoys variety and wants to broaden their experience.
Key responsibilities:
- Managing customer enquiries and communications
- Identifying spare parts, preparing quotations and processing customer orders
- Processing invoices, credit notes, returns and account administration
- Managing backorders and helping ensure orders are delivered correctly
- Supporting purchasing, stock replenishment and inventory activities
- Arranging and tracking customer shipments and resolving delivery issues
- Supporting freight, customs and import documentation
- Working with colleagues across the Spares team to support processes and continuous improvement
We're looking for:
- Previous customer service and order processing experience
- Strong organisational skills with excellent attention to detail
- Confident communication skills and the ability to work effectively with customers, suppliers and colleagues
- Strong IT skills, including Microsoft Office
- A proactive, customer-focused approach with the ability to manage multiple tasks and priorities
Experience within manufacturing or engineering, inventory management, logistics or purchasing would be beneficial but isn't essential. Sage or SAP experience would also be advantageous.
What's in it for you?
- £30,000 - £33,000, plus a salary review after 6 months
- 25 days' annual leave plus bank holidays
- 5% employer pension contribution, matched by 5% employee contribution
- Health cash plan
Monday-Friday, 8:30am-5pm | Banbury | Fully on-site with flexitime available
Customer Service Coordinator/ in Banbury employer: Cameo Consultancy Recruitment Ltd Careers
Join a dynamic global organisation as a Financial Accountant in Banbury, where you'll enjoy a supportive work culture that values ownership and continuous improvement. With competitive benefits including a hybrid working model, generous holiday allowance, and opportunities for genuine career development, this role offers a unique chance to enhance your skills in an evolving international finance environment. Embrace the opportunity to make a meaningful impact while working alongside a talented team dedicated to excellence and compliance.
Contact Details:
Cameo Consultancy Recruitment Ltd Careers Recruitment Team
