At a Glance
- Tasks: Lead a dynamic customer service team and manage key accounts for a thriving business.
- Company: Join a successful and growing company in Brackley with a positive culture.
- Benefits: Competitive salary, generous holiday, training opportunities, and a birthday day off.
- Other info: Enjoy a supportive environment with excellent career progression and fun associate events.
- Why this job: Make a real impact by enhancing client relationships and driving team performance.
- Qualifications: Experience in customer service management and strong leadership skills required.
The predicted salary is between 44000 - 46000 £ per year.
We are looking for a highly experienced Customer Service Manager to join a successful and growing business in Brackley. The role is full time and permanent offering a salary of between £44,000 to £46,000. Based onsite you will be supporting and managing a small team, managing key accounts, overseeing service delivery and maintaining strong client relationships.
Key Skills Required for the Customer Service Manager:
- Lead, manage, and support the Key Account Administration team, culturing a positive working environment to enhance performance and development
- Build and maintain strong, effective relationships with a portfolio of Key Accounts
- Take full ownership of national and key account contracts, ensuring work is allocated, managed, and delivered in line with agreed KPIs
- Handle escalations, complaints, and service issues, ensuring timely resolution and driving continuous improvement
- Oversee contract renewals and monitor ongoing account performance to maximise client satisfaction and retention
- Manage invoicing processes for Key Accounts, ensuring accuracy and the timely processing of payments to franchisees
- Support the onboarding and training of new team members
- Manage and continuously enhance team processes to ensure alignment with customer requirements and operational efficiency
- Produce and deliver insightful weekly and monthly performance reports to senior management
- Support the onboarding and training of new franchisees, including coordination of logistics and materials
- Provide day-to-day support to franchisees, including systems guidance, handling enquiries, and maintaining effective communication
- Deliver training to franchisees on operational systems and processes
- Provide operational support to Regional Development Managers and engineers
- Support corporate locations with debt management and quote follow-up activities
- Support the planning and delivery of Reunion events, including content development and coordination
Key Skills Required for the Customer Service Manager:
- Proven experience in managing a customer service team
- Experience managing in a contact or call centre would be an advantage
- Strong, collaborative leadership experience
- Adaptable in a changing environment
- Able to prioritise and manage multiple tasks
- Ability to create and nurture a positive culture
- Experience in managing high volume, fast paced customer service environment
- Proficient IT skills
- Proactive mindset, with excellent problem solving skills
- Highly organised with meticulous attention to detail
- Confident communicator, able to build strong relationships
- Full UK driving licence
What's in it for you?
- Salary £44,000 to £46,000
- Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch)
- 23 days hol + bank hols (you can also buy and sell hols days)
- Birthday day off (after one year service)
- Training, development and progression
- Annual performance and company related bonus
- Associate days, socials
- Associate equity program
- Plenty of free parking
Customer Service Manager in Brackley) in Rottingdean employer: Cameo Consultancy (Recruitment) Limited
Join a thriving business in Brackley as a Customer Service Manager, where you will lead a dedicated team in a supportive and dynamic environment. With competitive salary packages, generous holiday allowances, and opportunities for professional development, we prioritise employee growth and satisfaction. Enjoy unique perks such as a birthday day off and an associate equity programme, all while contributing to a culture that values collaboration and excellence.
Contact Details:
Cameo Consultancy (Recruitment) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Brackley) in Rottingdean
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cameo Consultancy (Recruitment) Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cameo Consultancy (Recruitment) Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager in Brackley) in Rottingdean
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cameo Consultancy (Recruitment) Limited:Your cover letter is your chance to shine! Tell us why you want to work at Cameo Consultancy (Recruitment) Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cameo Consultancy (Recruitment) Limited!
How to prepare for a job interview at Cameo Consultancy (Recruitment) Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
