Customer Relationship Executive in London

Customer Relationship Executive - 12 Month Maternity Cover Banbury | Up to £27,000 | Hybrid working | Monday-Friday We're looking for a proactive, hardworking Customer Relationship Executive to join a busy and well-established sales support team on a 12-month maternity contract This is a great opportunity for someone who enjoys being busy, likes taking ownership and gets satisfaction from getting things done. You'll join a settled team of six who work closely together, supporting some of the company's largest retail and national accounts You'll have responsibility for your own customer accounts, managing everything from orders and stock availability through to deliveries, returns and queries. There are natural peaks and troughs, so you'll need to be comfortable working at pace, prioritising your workload and keeping on top of plenty of moving parts What you'll be doing Managing your own portfolio of retail and national customer accounts Processing orders and managing them through to delivery Providing quotations and responding to pricing, stock and delivery enquiries Keeping customers proactively updated on orders, delays and availability Resolving customer queries, returns, credits and delivery issues Building strong relationships with customers and internal sales teams Liaising with logistics, inventory, finance and other internal departments Taking ownership of issues and seeing them through to resolution What we're looking for Previous customer service experience within an order processing, sales support or customer