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For Companies At a Glance
- Tasks: Be the go-to person for hire enquiries, managing calls and emails with flair.
- Company: Join a respected brand known for its commitment to outstanding customer service.
- Benefits: Enjoy a competitive salary, bonuses, generous holiday, and career growth opportunities.
- Why this job: This role offers a chance to thrive in a dynamic environment while making a real impact.
- Qualifications: Multitasking skills and a knack for problem-solving are key; experience is a plus but not essential.
- Other info: Work Monday to Thursday 8:30-5pm and finish early on Fridays!
The predicted salary is between 27500 - 38500 £ per year.
We're recruiting for an enthusiastic and organised Hire Desk Controller. This is an exciting opportunity to join a thriving, well respected brand, playing a pivotal role in ensuring smooth operations and delivering outstanding customer service.
Overview of role: The Hire Desk Controller will be the first point of contact for all hire enquiries, managing incoming calls and emails, providing quotations, machine specifications and technical information. You will be responsible for converting enquiries into confirmed hires, coordinating availability with the service team, and supporting the sales team with customer requirements. The role includes managing transport logistics for deliveries, collections, and demonstrations, maintaining accurate records, and raising hire contracts and off-hire requests. You'll allocate jobs to drivers and maintain clear communication throughout the day to ensure timely deliveries. This role also involves processing payments via WorldPay, handling pro forma invoices, and providing exceptional service to new and existing customers.
Main responsibilities for the Hire Desk Controller
- Respond to customer enquiries, providing accurate information, pricing, and product guidance to secure hires
- Support the sales team by keeping them informed of updates, and opportunities
- Manage and resolve delivery and collection issues promptly
- Maintain consistent communication with drivers and coordinate schedules
- Work closely with the service department to align machine availability with demand
- Manage off-hire processes and ensure clear communication with customers
- Meet agreed KPIs and maintain high service standards at all times
- Handle incoming queries professionally via phone and email
- Actively participate in team meetings and contribute ideas for improvements
- Escalate potential issues to management in a timely manner
- Monitor credit control risks by ensuring attention to detail and accurate record keeping
Skills, experience and Attributes required
- Proven ability to multitask in a fast-paced environment while staying calm and in control
- Strong attention to detail, accuracy matters, especially with time-sensitive logistics
- Scheduling or coordination experience is highly desirable but not essential
- Confident learning and using systems quickly
- Excellent communication and organisational skills
- A natural problem solver who can think on their feet and resolve issues
- Down-to-earth, confident, able to take ownership and make decisions
What's in it for You?
- Join a company that values its people and offers fantastic benefits, including:
- A salary of £27,500 plus quarterly team bonus and annual bonus
- 8:30 - 5pm Monday to Thursday, 4:30 finish Fridays
- Site based 5 days per week
- 26 days of holiday plus bank holidays
- Pension, life assurance, and staff discounts
- Career development opportunities
Hire Desk Controller in Oldham employer: Cameo Consultancy (Recruitment) Limited
Contact Detail:
Cameo Consultancy (Recruitment) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Oldham
✨Tip Number 1
Familiarise yourself with the equipment and services offered by the company. Understanding the technical specifications and benefits of the products will help you provide accurate information to customers and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling customer enquiries. Role-play scenarios where you respond to various types of queries, as this will prepare you for the fast-paced environment of a Hire Desk Controller.
✨Tip Number 3
Get comfortable with logistics and scheduling software. If you can showcase your ability to quickly learn and use systems, it will demonstrate your readiness to manage transport logistics and coordinate schedules effectively.
✨Tip Number 4
Highlight any previous experience in multitasking and problem-solving. Be ready to share specific examples of how you've successfully managed multiple tasks or resolved issues in a previous role, as this is crucial for the Hire Desk Controller position.
We think you need these skills to ace Hire Desk Controller in Oldham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Hire Desk Controller role. Emphasise your customer service experience, multitasking abilities, and any logistics or scheduling experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for managing hire enquiries and supporting the sales team.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, organisation, and problem-solving. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Cameo Consultancy (Recruitment) Limited
✨Show Your Enthusiasm
As a Hire Desk Controller, enthusiasm is key. Make sure to express your excitement about the role and the company during the interview. This will demonstrate your genuine interest in contributing to their success.
✨Highlight Your Multitasking Skills
Given the fast-paced nature of the role, be prepared to discuss specific examples of how you've successfully managed multiple tasks at once. This could include handling customer enquiries while coordinating logistics or managing schedules.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've effectively resolved issues, especially in a customer service context. This will showcase your ability to think on your feet and handle challenges, which is crucial for this position.
✨Familiarise Yourself with the Company
Research the company’s values, services, and recent developments. Being knowledgeable about their operations will not only impress the interviewers but also help you tailor your responses to align with their goals.
