Field Customer Support Executive

Field Customer Support Executive

Full-Time 32888 - 36888 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Visit customer sites, demonstrate equipment, and build strong relationships.
  • Company: Join Karcher, a global leader in professional cleaning solutions.
  • Benefits: Competitive salary, company van, health plan, and staff discounts.
  • Why this job: Be hands-on, make an impact, and enjoy flexible hours in a dynamic role.
  • Qualifications: Confident, personable, and organised with a full UK driving licence.
  • Other info: Great training and career growth opportunities in a supportive team.

The predicted salary is between 32888 - 36888 £ per year.

Karcher is a trusted, global brand in professional cleaning solutions and this role sits right at the heart of how customers experience it on the ground. We are supporting Karcher with the hire of a Field Support Executive to join their established field team, covering the South East and London. This is not a desk-based sales role. It is a hands-on, customer and commercial support position for someone who enjoys being out on sites, building relationships, and making things work properly.

You will act as the bridge between customer sites and Karcher’s internal sales and service teams helping contracts land smoothly, training people to use equipment confidently, and spotting opportunities to improve how sites are set up and supported. This is a long-term opportunity within a small, experienced and well-supported team, where attitude, confidence and people skills matter just as much as background.

What you will be doing:

  • Visiting customer sites, distributors and end users across the South East and London
  • Demonstrating Karcher professional equipment and showing teams how to use it properly
  • Supporting contract mobilisation and new site setups
  • Training site staff when new machines or solutions go live
  • Conducting site surveys and identifying improvement or upsell opportunities
  • Feeding leads, site insights and updates back into the sales and internal teams via CRM
  • Supporting Key Account Managers by handling site level activity
  • Managing your own diary, travel and planning across a large and varied territory

What we are really looking for:

  • Someone confident, personable and comfortable talking to people at all levels
  • A natural relationship builder who enjoys being customer-facing
  • Hands-on, practical and happy being active and on their feet most of the day
  • Organised and self-driven, able to manage their own schedule and workload
  • Curious and willing to learn the technical side of products and solutions (full training provided)
  • Comfortable working independently across a wide territory
  • Full UK Driving licence

Backgrounds that tend to work well:

  • Field support or sales support roles
  • Hospitality or retail management
  • Customer service in technical, equipment or showroom environments
  • Service, admin or internal roles that have moved into customer facing field work

What’s in it for you:

  • Starting salary: £32,888 per year, plus London Weighting: £3,600 per year where applicable (£300 per month)
  • Training: Structured onboarding and product/technical training through Karcher’s internal academy
  • Benefits: Company van, personal use too, Pension, health plan, critical illness cover, sick pay, staff discounts

Field Customer Support Executive employer: Cameo Consultancy (Recruitment) Limited

Karcher is an exceptional employer that values its employees by offering a supportive work culture and ample opportunities for personal and professional growth. As a Field Customer Support Executive, you will enjoy flexible working hours, a competitive salary with additional London weighting, and comprehensive training through Karcher's internal academy, all while being part of a dedicated team that prioritises customer relationships and hands-on support.
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Contact Detail:

Cameo Consultancy (Recruitment) Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Field Customer Support Executive

✨Tip Number 1

Get out there and network! Attend industry events or local meet-ups where you can chat with people in the field. Building relationships is key, so don’t be shy about introducing yourself and sharing your passion for customer support.

✨Tip Number 2

Practice your pitch! You never know when you’ll bump into someone who could help you land that Field Customer Support Executive role. Be ready to explain why you’re the perfect fit and how your skills can benefit their team.

✨Tip Number 3

Leverage social media! Follow Karcher and other companies in the industry on platforms like LinkedIn. Engage with their posts and connect with employees to get a feel for the company culture and potential job openings.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to take on the challenge of being a Field Support Executive.

We think you need these skills to ace Field Customer Support Executive

Customer Relationship Management (CRM)
Technical Training
Site Surveys
Contract Mobilisation
Upselling
Communication Skills
Relationship Building
Organisational Skills
Self-Driven
Problem-Solving Skills
Field Support Experience
Driving Licence
Adaptability
Hands-On Approach

Some tips for your application 🫡

Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your confidence and people skills. Remember, this role is all about building relationships, so a friendly tone can go a long way.

Tailor Your Experience: Make sure to highlight any relevant experience that aligns with the Field Support Executive role. Whether it’s customer service, field support, or even hospitality, we want to know how your background makes you a great fit for this hands-on position.

Be Specific About Your Skills: Don’t just list your skills; give us examples of how you’ve used them in real situations. If you’ve trained others or managed your own schedule effectively, share those stories! This helps us see how you can bring value to our team.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!

How to prepare for a job interview at Cameo Consultancy (Recruitment) Limited

✨Know the Product Inside Out

Before your interview, make sure you familiarise yourself with Karcher's range of professional cleaning equipment. Understanding the products will not only help you answer technical questions but also demonstrate your genuine interest in the role.

✨Showcase Your People Skills

Since this role is all about building relationships, be prepared to share examples of how you've successfully interacted with customers in the past. Think of specific situations where your communication skills made a difference.

✨Demonstrate Your Organisational Skills

As you'll be managing your own diary and travel, it's crucial to highlight your organisational abilities. Bring up any tools or methods you use to stay on top of your schedule and workload during the interview.

✨Ask Insightful Questions

Prepare some thoughtful questions about the role and the team dynamics. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and improve customer experiences.

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