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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service at our stunning rural estate.
- Company: Join a family-owned estate known for hosting memorable events and activities.
- Benefits: Enjoy a competitive salary, a vibrant work environment, and opportunities for growth.
- Why this job: Be part of a dynamic team creating unforgettable experiences for visitors in a beautiful setting.
- Qualifications: Previous experience in customer service and strong leadership skills are essential.
- Other info: This is a full-time, permanent role based in Henley-on-Thames.
The predicted salary is between 24000 - 42000 £ per year.
As Customer Service Manager you will be joining a family owned and run beautiful rural estate. The estate receives many visitors a year and hosts a wide range programme of events and activities including festivals, weddings, events, children's events and private parties.
The role is full time and permanent working on site in Henley-on-Thames offering a salary of £30,000.
Customer Service Manager employer: Cameo Consultancy (Recruitment) Limited
Contact Detail:
Cameo Consultancy (Recruitment) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with the estate's history and values. Understanding what makes this family-owned business unique will help you connect with the team and demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Showcase your experience in managing customer service teams, especially in event settings. Be ready to discuss specific examples of how you've handled challenging situations or improved customer satisfaction in previous roles.
✨Tip Number 3
Network with professionals in the hospitality and events industry. Attend local events or join relevant online groups to meet people who can provide insights about the role and potentially refer you to our hiring team.
✨Tip Number 4
Prepare thoughtful questions about the estate's upcoming events and customer engagement strategies. This shows your proactive approach and enthusiasm for contributing to the team's success.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Service Manager. Tailor your application to highlight relevant experience in customer service and event management.
Showcase Your Experience: In your CV and cover letter, emphasise your previous roles in customer service, particularly in event settings. Use specific examples to demonstrate how you've successfully managed customer interactions and resolved issues.
Personalise Your Cover Letter: Write a personalised cover letter that reflects your passion for customer service and your enthusiasm for working in a family-owned estate. Mention any relevant events or activities you have managed in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Cameo Consultancy (Recruitment) Limited
✨Know the Estate Inside Out
Familiarise yourself with the estate's history, events, and activities. Being able to discuss specific festivals or weddings that have taken place will show your genuine interest and help you connect with the interviewers.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've handled challenging customer situations in the past. Highlight your problem-solving abilities and how you ensure customer satisfaction, as this role is heavily customer-facing.
✨Showcase Your Team Leadership Experience
As a Customer Service Manager, you'll likely be leading a team. Be ready to discuss your leadership style and provide examples of how you've motivated and developed team members in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the estate's future plans, the team you'll be working with, and how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
