Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage daily queries in a dynamic team.
- Company: Join a thriving company established since 2010, with over 300 locations.
- Benefits: Enjoy a competitive salary, flexible holiday options, and a birthday day off.
- Why this job: Grow your career in a supportive environment with opportunities for training and progression.
- Qualifications: Strong customer service skills, solid administration experience, and attention to detail required.
- Other info: Work onsite in a modern office with free parking and regular social events.
The predicted salary is between 21000 - 28000 £ per year.
As Customer Service Administrator you will be working as part of a supportive team who deliver first class service to their customers. The role is full time and permanent working onsite in their Brackley office. The company have been established since 2010 and has grown to over 300 locations. Hours are Monday to Friday 8.30 am to 5.00 pm and offering a starting salary of up to £26,500. This role will suit a customer service professional who wants to grow with the business.
Purpose of the role:
To deliver high levels of customer service working with major corporate accounts. The role is busy and varied and involves interacting with customers on a daily basis.
Key Accountabilities for The Customer Service Administrator:
-
Creating job records, maintaining the database
-
Responding to customer queries
-
Dealing with any queries, customer complaints
-
Dealing with contract renewals
-
Managing purchase orders
-
Scheduling invoices
-
Processing and uploading orders
-
Liaising with customers daily basis regarding quotes, work orders, providing updates
-
Portal management
-
Organising quotes
-
Scheduling invoices
-
Uploading and processing orders
-
Liaising with internal teams including business development managers
-
Credit control for key accounts
Key Skills Required for the Customer Service Administrator:
-
High levels of customer service over the phone and by email
-
Solid administration skills
-
Highly organised with excellent levels of attention to detail
-
Adaptable in a changing environment
-
Credit control experience would be ab advantage
-
Strong IT skills
What\’s in it for you?
-
A starting salary of up to £26,500
-
Based onsite Mon – Fri 8.30 – 5.00 pm (30 mins lunch and two 10 min breaks)
-
23 days hol + bank hols (you can also buy and sell hols days)
-
Birthday day off (after one year service)
-
Training, development and progression
-
Annual performance and company related bonus
-
Associate days, socials
-
Associate equity program
-
Plenty of free parking
Customer Service Administrator employer: Cameo Consultancy (Recruitment) Limited
Contact Detail:
Cameo Consultancy (Recruitment) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. This will help you align your responses during any interviews or discussions, showing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss specific examples from your past experience where you've successfully handled customer queries or complaints. This will demonstrate your problem-solving skills and ability to provide excellent service.
✨Tip Number 3
Brush up on your IT skills, especially any software or tools commonly used in customer service roles. Being tech-savvy can set you apart and show that you're ready to hit the ground running.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and administration skills. Use keywords from the job description, such as 'high levels of customer service' and 'solid administration skills', to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle various tasks. Mention specific examples of how you've successfully managed customer queries or complaints in the past.
Highlight Key Skills: In your application, emphasise your organisational skills and attention to detail. Provide examples of how you've adapted to changing environments and managed multiple tasks effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Cameo Consultancy (Recruitment) Limited
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Organisational Skills
The job requires strong administration skills and attention to detail. Bring up instances where you've managed multiple tasks or projects simultaneously, showcasing your organisational abilities and how you prioritise effectively.
✨Familiarise Yourself with the Company
Research the company’s history, values, and services. Understanding their growth since 2010 and their approach to customer service will help you align your answers with their expectations and show genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios related to customer complaints or contract renewals, and think through how you would handle these situations to demonstrate your adaptability and critical thinking.