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- Tasks: Lead and improve the customer service team while ensuring top-notch service standards.
- Company: Family-run business with a strong community focus near Bicester.
- Benefits: Enjoy 25 days of holiday and a health and well-being programme.
- Why this job: Make a real difference in customer satisfaction and lead a passionate team.
- Qualifications: Strong leadership skills and proven customer service experience required.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 35000 - 40000 £ per year.
A family-run business based just outside Bicester is seeking a proactive Customer Service Manager. This full-time, permanent role offers a salary between £35,000-£40,000.
The successful candidate will manage the customer service department, lead a team, monitor KPIs, and ensure high standards of service.
Applicants should have a strong leadership background, proven customer service experience, and the ability to thrive in a fast-paced environment.
Benefits include 25 days of holiday and a health and well-being programme.
Onsite Customer Service Manager — Lead & Improve in Bicester employer: Cameo Consultancy (Recruitment) Limited
Contact Detail:
Cameo Consultancy (Recruitment) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Customer Service Manager — Lead & Improve in Bicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their values, mission, and customer service approach. This will help us tailor our responses and show that we’re genuinely interested in leading and improving their customer service department.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Focus on showcasing our leadership skills and how we've successfully managed teams in the past. Confidence is key, so let’s nail those answers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. Let’s get that application in!
We think you need these skills to ace Onsite Customer Service Manager — Lead & Improve in Bicester
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've successfully managed teams and improved customer service in the past. Use specific examples to demonstrate your impact!
Tailor Your Application: Don’t just send a generic CV and cover letter! We love it when applicants take the time to tailor their documents to our job description. Mention how your skills align with the role of Customer Service Manager and what you can bring to our family-run business.
Quantify Your Achievements: When discussing your previous roles, try to include numbers and KPIs that showcase your success. Whether it's improving customer satisfaction scores or reducing response times, we want to see the tangible results of your hard work!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Cameo Consultancy (Recruitment) Limited
✨Know the Company Inside Out
Before your interview, take some time to research the family-run business. Understand their values, mission, and what sets them apart in the customer service industry. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you can motivate and inspire your future team.
✨Prepare for KPI Discussions
Since monitoring KPIs is a key part of the role, brush up on relevant metrics and be prepared to discuss how you've used KPIs to drive performance in previous positions. Think about specific examples where you’ve made data-driven decisions that improved customer satisfaction.
✨Emphasise Your Adaptability
In a fast-paced environment, adaptability is crucial. Be ready to share instances where you've thrived under pressure or adapted to sudden changes. Highlight your problem-solving skills and how you can maintain high service standards even when things get hectic.
