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- Tasks: Lead a dynamic customer service team and ensure top-notch service delivery.
- Company: Join a growing family business just outside Bicester.
- Benefits: Enjoy a competitive salary, 25 days holiday, and employee discounts.
- Why this job: Make your mark in a fast-paced environment with real impact on customer satisfaction.
- Qualifications: Proven experience in managing customer service teams and strong leadership skills.
- Other info: Be part of a supportive culture with opportunities for personal growth.
The predicted salary is between 35000 - 40000 £ per year.
We are looking for a highly motivated Customer Service Manager to join a growing family business based just outside Bicester. This is a full-time, permanent, onsite role offering a salary of £35,000-£40,000. Created as a result of continued growth and expansion, this brand-new position is fast-paced and hands-on, suited to someone who thrives in a high-volume customer environment, is passionate about customer service and confident in team management. You will be given the autonomy to run your department and make your mark.
Responsibilities:
- Manage the day to day running of the customer service department
- Lead, manage and motivate the customer service team, creating a positive culture and working environment
- Monitor and manage workloads to ensure service levels are achieved consistently
- Resolve any escalated complaints promptly
- Monitor and manage KPIs
- Support in managing customer service budgets
- Effectively manage order and customer enquiry systems
- Work closely with other departments to ensure high standards of service are maintained and accuracy of orders
- Drive continuous improvement with process and performance
- Act as Duty Manager when required for the site
Key Skills Required:
- Proven experience in managing a customer service team
- Strong, collaborative leadership experience
- Adaptable in a changing environment
- Able to prioritise and manage multiple tasks
- Ability to create and nurture a positive culture
- Experience in managing high volume, fast paced customer service environment
- Proficient IT skills, SAP would be an advantage
- Proactive mindset, with excellent problem solving skills
- Highly organised with meticulous attention to detail
- Confident communicator, able to build strong relationships
- Own transport essential
What’s in it for you?
- Salary of between £35,000 and £40,000
- 25 days holiday plus bank holidays
- Employee discount scheme
- Food for lunches provided
- Health and well being programme
- Free onsite parking
- Be part of a growing and developing business
Customer Service Manager in Bicester) employer: Cameo Consultancy (Recruitment) Limited
Contact Detail:
Cameo Consultancy (Recruitment) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Bicester)
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or resolved a tricky customer issue. We want to hear about your hands-on experience, so be ready to share those success stories during your chat.
✨Tip Number 3
Don’t forget to ask questions during the interview! Show your interest by asking about their customer service strategies or how they measure success in the department. It’ll demonstrate your proactive mindset and eagerness to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our growing family business. Let’s make this happen together!
We think you need these skills to ace Customer Service Manager in Bicester)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love hearing about your experiences!
Highlight Your Leadership Skills: As a Customer Service Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've motivated teams or created a positive work culture. We want to know how you can inspire others!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage multiple tasks efficiently, so show us you can communicate clearly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our growing family!
How to prepare for a job interview at Cameo Consultancy (Recruitment) Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service levels. Be ready to discuss how you can create a positive culture within the team.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and adaptability. Think of specific situations where you've had to manage high volumes of customer inquiries or complaints, and be prepared to explain your thought process and actions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to customer service, team dynamics, or future growth plans. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
