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- Tasks: Ensure data accuracy in CRM and resolve customer order queries efficiently.
- Company: Established company in Banbury with a focus on customer service.
- Benefits: Competitive salary, pension scheme, life assurance, and generous holiday allowance.
- Why this job: Join a dynamic team and enhance your skills while making a real impact.
- Qualifications: Attention to detail, strong communication skills, and proficiency in MS Office.
- Other info: Opportunity for career growth and supportive work environment.
The predicted salary is between 25000 - 35000 £ per year.
This is an exciting opportunity for an Order Entry Administrator to join an established company in Banbury on a full time, permanent basis - office based. You will be responsible for consistently ensuring all data accuracy is inputted on to the CRM to the highest level of accuracy. Where applicable, you will use fact finding and questioning techniques to build a rapport and resolve order queries in a timely manner to achieve SLA and KPI targets.
Responsibilities
- Manage incoming contact from the customers through websites and email via email management system
- Work at the highest level of accuracy to ensure errors are kept to an absolute minimum and within set KPIs
- Promote products and services to exceed customer requirements, therefore maximising sales opportunities
- Process orders and identify up-sell / cross-sell opportunities
- Verify and correct customer master data in business systems, including additional buyer contact names, email addresses, telephone numbers etc. to support business objective of >95% customer master data accuracy
- Build knowledge of the business to identify and increase new business opportunities
- Consistently deliver the highest standards and quality of service
- Provide backup and support for other customer service roles as required
- Focus on achievement of set KPIs based on individual, team and business goals and objectives
Qualifications
- Have excellent attention to detail
- Enjoy a role with repetition and process driven
- Be a natural relationship builder
- Have strong communication skills
- Work logically to identify opportunities and solutions for customers
- Be confident in using systems - including MS Office, CRM
Benefits (not limited to)
- Salary £25,000
- 5% stakeholder pension scheme
- Life assurance
- Critical illness cover
- 23 days holiday plus bank holidays (increasing with service)
- Annual salary review
- Childcare vouchers
- Employee Support Programme
- Free parking
Order Entry Administrator in Banbury) employer: Cameo Consultancy (Recruitment) Limited
Contact Detail:
Cameo Consultancy (Recruitment) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Entry Administrator in Banbury)
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves building rapport with customers, try role-playing common scenarios with a friend or family member. This will help you feel more confident when handling real customer queries.
✨Tip Number 3
Be ready to showcase your attention to detail. During the interview, mention specific examples where you've successfully managed data accuracy or resolved issues quickly. This will demonstrate that you can meet those KPIs they care about.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Order Entry Administrator in Banbury)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Order Entry Administrator role. Highlight your attention to detail and any experience with CRM systems, as these are key for us. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for our team in Banbury. Don't forget to mention your ability to build relationships and resolve queries effectively.
Showcase Your Accuracy: Since accuracy is crucial for this role, consider including examples of how you've maintained high standards in previous jobs. We love seeing concrete evidence of your skills, so don't hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Cameo Consultancy (Recruitment) Limited
✨Know Your CRM Inside Out
Familiarise yourself with CRM systems and data entry processes before the interview. Being able to discuss your experience with similar systems will show that you’re ready to hit the ground running.
✨Master the Art of Communication
Practice your communication skills, especially how to build rapport with customers. Think of examples where you've successfully resolved queries or promoted products, as this will demonstrate your ability to meet customer needs.
✨Attention to Detail is Key
Prepare to showcase your attention to detail. Bring examples of how you've maintained accuracy in previous roles, and be ready to discuss how you handle repetitive tasks without compromising quality.
✨Set Your KPI Goals
Research common KPIs for order entry roles and think about how you would approach achieving them. Be prepared to discuss your strategies for meeting targets and how you can contribute to the team’s success.
