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For Companies At a Glance
- Tasks: Handle customer queries and resolve issues with empathy in a fast-paced environment.
- Company: Join Karcher, a respected brand with a supportive team culture.
- Benefits: Enjoy a competitive salary, hybrid working, and 32 days holiday.
- Why this job: Make a real difference by delivering excellent customer service during peak demand.
- Qualifications: Strong communication skills and experience in customer service or retail.
- Other info: Potential for permanent roles based on performance in a dynamic workplace.
The predicted salary is between 24000 - 26000 £ per year.
6 Month Contract
Banbury | Hybrid (after training) | £25,000 | Monday-Friday, 8:30am-5pm
Every spring, customer demand ramps up and we support Karcher by bringing in experienced, resilient Customer Care Agents who can hit the ground running and deliver great outcomes under pressure. This is not a new team. You will be joining an established, high performing Customer Care department of 14 experienced colleagues, providing additional support during Karcher’s busiest period of the year. This role is offered on an initial 6 month contract starting February. While it’s contract, Karcher is a progressive employer and permanent opportunities may arise for strong performers, subject to business needs.
What you’ll be doing
- This is a fast paced, high volume customer environment, where quality and output both matter.
- Handling inbound customer queries by phone and email across pre and after-sales.
- Accurately processing orders, payments, returns and repair requests.
- Managing pricing, product information, stock and delivery queries.
- Owning complaints end-to-end - resolving issues with accountability and empathy.
- Liaising with logistics providers and internal teams to ensure timely resolutions.
- Raising credit notes, arranging repairs and handling warranty queries.
- Keeping systems updated and working to clear SLAs and KPIs.
You’ll be trusted to manage your time well, stay calm under pressure, and see issues through properly even when customers are frustrated or demanding.
What we’re really looking for
- This role suits someone who isn’t fazed by challenge.
- Confident, clear communicator with strong customer service experience.
- Resilient and emotionally intelligent able to handle difficult conversations.
- Comfortable working at pace with a strong focus on output and accuracy.
- Organised, detail-driven and able to juggle multiple priorities.
- Confident using IT systems (SAP / Google Workspace experience is useful but not essential).
- If you’ve worked in contact centres, customer service, retail support or service operations, and you know what it’s like to perform when the pressure is on, you’ll feel at home here.
What’s in it for you
- Starting Salary: £25,000
- Contract: 6 months (starting asap ideally February)
- Hours: Monday-Friday, 8:30am-5pm
- Holidays: 32 days (including bank holidays)
- Hybrid working: 2 days per week once fully trained
- Training: Structured onboarding programme
- Benefits: Pension, health plan, critical illness cover, sick pay, staff discounts
- Workplace: Modern offices, strong culture, respected brand, supportive team
Customer Care Agent in Banbury employer: Cameo Consultancy (Recruitment) Limited
Contact Detail:
Cameo Consultancy (Recruitment) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent in Banbury
✨Tip Number 1
Get to know the company! Research Karcher and their customer care values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires clear and confident communication, try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your resilience! Be ready to share examples from your past experiences where you handled difficult situations or complaints effectively. This will demonstrate that you can thrive under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Care Agent in Banbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Agent role. Highlight your relevant experience in customer service and any specific skills that match what we're looking for, like resilience and strong communication.
Showcase Your Skills: In your application, don’t just list your previous jobs. Instead, give examples of how you've handled challenging customer situations or worked under pressure. We want to see how you can bring your experience to our team!
Be Clear and Concise: Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to read through your application. Remember, we’re looking for organised and detail-driven individuals!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive!
How to prepare for a job interview at Cameo Consultancy (Recruitment) Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Care Agent role. Familiarise yourself with the key responsibilities like handling customer queries and managing complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Resilience
Given the fast-paced environment, it's crucial to highlight your resilience during the interview. Prepare examples from your past experiences where you've successfully handled difficult situations or demanding customers. This will illustrate your ability to stay calm under pressure, which is exactly what they're looking for.
✨Communicate Clearly and Confidently
As a Customer Care Agent, clear communication is key. Practice articulating your thoughts and responses before the interview. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your customer service experience. This will help you convey your points effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
