At a Glance
- Tasks: Coordinate services, manage customer queries, and schedule Field Service Engineers efficiently.
- Company: Join a global organisation with a strong reputation and supportive culture.
- Benefits: Up to £27,603 salary, hybrid working, 26 days holiday, and comprehensive training.
- Other info: Enjoy a dynamic work environment with great progression opportunities and social events.
- Why this job: Make a real difference by ensuring customers receive top-notch service and support.
- Qualifications: Experience in customer service or administration, with strong organisational skills.
The predicted salary is between 25200 - 30800 £ per year.
We're recruiting for a Service Coordinator to join a busy service department within a well-established, global organisation based in Banbury. This is a great opportunity for someone with experience in customer service, service coordination, scheduling or a busy administrative environment who enjoys taking ownership, juggling priorities and making sure customers are kept informed every step of the way.
The role involves being an important link between customers, Field Service Engineers and internal teams, ensuring work is scheduled efficiently, queries are resolved and customers receive a consistently high level of service. You'll take ownership of service requests from initial contact through to completion, keeping customers updated and making sure the information behind each job is accurate and up to date.
What you'll be doing:
- Handling customer enquiries by telephone and email
- Scheduling for Field Service Engineers in line with customer requirements and response times
- Providing proactive updates to customers on service progress and planned work
- Managing service requests and ensuring CRM records are accurate and up to date
- Creating and managing cost estimates and following up outstanding approvals
- Processing spare parts orders for approved work
- Monitoring open orders and work in progress to keep jobs moving through to completion
- Investigating invoice queries and arranging supporting credit paperwork where required
- Following up purchase orders, payments and outstanding cost estimates
- Working closely with engineers and internal departments to resolve issues
- Taking ownership of customer queries and complaints through to resolution
What we're looking for:
You'll already have experience within customer service, service coordination, scheduling, order processing or a busy administration role where you've had to manage multiple tasks and priorities. We're particularly looking for someone who:
- Is highly organised and comfortable managing a busy workload
- Can prioritise and stay calm when things get pressured
- Enjoys speaking with customers and building good relationships
- Takes ownership rather than waiting to be told what needs doing
- Has excellent attention to detail and accuracy
- Is confident using IT systems, Microsoft Office and ideally a CRM
- Communicates confidently by phone and email
- Works well as part of a collaborative team
- Is proactive, dependable and happy to get stuck in
Experience with SAP or Microsoft Dynamics CRM would be useful but isn't essential.
What's in it for you?
Salary up to £27,603. Hours: 37.5 hours per week (Monday to Friday, 8:30 AM - 5 PM). Hybrid Working Model (2 days working from home). Holidays: 26 days plus bank holidays. Training: Comprehensive training and onboarding. Benefits: Progression opportunities, volunteer days, pension scheme, end-of-year discretionary bonus, Private medical healthcare, critical illness cover, sick pay, staff discounts, social events, and more!
If you have experience in customer service or service administration and enjoy a role where you can organise, problem-solve and take ownership from start to finish, we'd love to hear from you.
Service Coordinator employer: Cameo Consultancy Limited
Hazlo Fire & Security is an excellent employer that prioritises the growth and development of its employees, offering a competitive salary and benefits such as overtime, a company van, and modern technology to support your work. With a focus on local travel around the Banbury area, you will enjoy a supportive work culture that values professionalism and teamwork, making it an ideal place for those seeking meaningful and rewarding employment in the fire and security sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cameo Consultancy Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cameo Consultancy Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cameo Consultancy Limited:Your cover letter is your chance to shine! Tell us why you want to work at Cameo Consultancy Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cameo Consultancy Limited!
How to prepare for a job interview at Cameo Consultancy Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
