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- Tasks: Lead the CRM strategy and manage a dynamic team to optimise customer interactions.
- Company: Progressive company in Banbury with a focus on innovation and collaboration.
- Benefits: Up to £55,000 salary, hybrid working, 26 days holiday, and great perks.
- Why this job: Make a real impact by enhancing marketing and sales processes with cutting-edge CRM solutions.
- Qualifications: Experience with CRM systems, strong leadership skills, and a knack for data analytics.
- Other info: Join a vibrant team with excellent career progression and plenty of social events.
The predicted salary is between 39600 - 66000 £ per year.
We have a new opportunity for a CRM Manager to be joining a progressive company in Banbury on a full time, permanent basis. You will lead and own the CRM strategy for the UK and Ireland and manage all areas of the CRM (MS Dynamics 365) and its interface with all the key departments in the business.
You will be responsible for leading the CRM team (three people) on all day-to-day operational aspects of the system, ensuring efficiency in training, supporting management, technical roll outs and updates, automation, reporting and analytics, and master data (SAP) integration. You will also be leading and project managing an annual plan for system and process improvements.
As CRM Manager you will be responsible for:
- Managing and coaching the CRM team and resources in order to deliver strategic business priorities and growth efficiently
- Setting out, communicating and executing an annual CRM strategy and plan to meet UK and Ireland business, Head Office and Departmental objectives
- Establishing strong relationships with key Internal and Head Office stakeholders
- Providing regular reporting and analysis on both operational and commercial CRM usage setting clear benchmarks and recommendations for improvement
- Being the voice and champion of CRM and its role in the business
- Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions
- Enhancing marketing, sales and customer support processes through automation, data-driven insights, and performance tracking
- Proactively following CRM market and system developments and opportunities, especially Microsoft Dynamics 365 and associated applications
- Effectively project managing system updates and roll outs managing department and key stakeholders in line with business critical priorities
- Providing frameworks for sales operations, including pipeline management, forecasting, and performance analysis
- Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping
- Owning and managing any system costs and budgets associated with the CRM team and platform
- Overseeing system integrations, software implementations, and infrastructure upgrades
- Managing lead generation and external data/system partners effectively, ensuring strong cross functional collaboration with sales and telesales teams
- Collaborating with IT, customer support, master data and sales teams to implement and optimise commercial applications
- Data analysis across B2B and B2C databases, extracting valuable insights and informing clear actionable recommendations
- Ensuring compliance with data security, privacy regulations, and industry best practices
- Monitoring system performance, troubleshooting technical issues, and implementing solutions to enhance uptime and efficiency
- Managing and working alongside the CRM specialists to support a number of administrative tasks
As CRM Manager you must be/have:
- CRM experience, preferably MS Dynamics 365 or Salesforce or Oracle SAP preferred, not essential
- A good understanding of data analytics
- Strong management and leadership skills
- Excellent commercial acumen
- Operational and strategic approach
What’s in it for you? The salary is up to £55,000 DOE. The hours are a 37.5 hours a week, 8:30 - 17:00 pm Monday to Friday with one hour for lunch, hybrid working. You will receive 26 days holidays, plus bank holidays, progression opportunities, volunteer days, pension scheme, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!
CRM Manager in Banbury employer: Cameo Consultancy Limited
Contact Detail:
Cameo Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager in Banbury
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that CRM Manager role.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience with MS Dynamics 365 and data analytics. We want to see how you can bring value to the team, so share specific examples of how you've improved processes or driven results in previous roles.
✨Prepare for the Interview
Do your homework before the interview! Research the company, understand their CRM strategy, and think about how you can contribute. We suggest preparing some insightful questions to ask them too – it shows you’re genuinely interested and engaged.
✨Follow Up
After your interview, don’t forget to send a thank-you email! It’s a simple way to express your appreciation and reiterate your interest in the position. We believe this small gesture can make a big difference in keeping you top of mind for the hiring team.
We think you need these skills to ace CRM Manager in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Manager role. Highlight your experience with MS Dynamics 365 or similar systems, and showcase your leadership skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM and how your background aligns with our goals. Don’t forget to mention your understanding of data analytics and how it can drive business success.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage teams and improve processes. We love numbers, so if you can quantify your successes, even better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Cameo Consultancy Limited
✨Know Your CRM Inside Out
Make sure you’re well-versed in MS Dynamics 365, as it’s a key part of the role. Brush up on its features, functionalities, and how it integrates with other systems like SAP. Being able to discuss specific examples of how you've used CRM systems effectively will show your expertise.
✨Showcase Your Leadership Skills
As a CRM Manager, you'll be leading a team, so highlight your management experience. Prepare examples of how you've coached or developed team members in the past. Discuss your approach to setting clear objectives and how you’ve successfully driven a team towards achieving them.
✨Demonstrate Data Savvy
Since data analytics is crucial for this role, come prepared with insights from your previous experiences. Talk about how you've used data to inform decisions or improve processes. Be ready to discuss specific metrics you’ve tracked and how they impacted business outcomes.
✨Build Relationships
This role requires strong collaboration with various departments. Think of examples where you've successfully built relationships with stakeholders. Be ready to discuss how you’ve communicated CRM strategies and engaged others in the process to ensure alignment with business goals.
