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- Tasks: Provide technical support and troubleshoot issues for hardware and software systems.
- Company: CAME Parkare UK is a leader in parking solutions, focusing on innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, comprehensive benefits, and opportunities for professional growth.
- Why this job: Join a dynamic team where your skills can shape the future of product support and enhance customer experiences.
- Qualifications: Experience in technical support, SQL server management, and familiarity with web-based applications required.
- Other info: Hands-on training with cutting-edge technology and occasional site visits included.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a proactive and hands-on Product Support Engineer to provide technical support to both our customer base and internal field engineers. You will be instrumental in troubleshooting, diagnosing, and resolving technical issues across our hardware and software platforms. This role combines telephone based, remote technical support with hands-on configuration and occasional site visits, offering an exciting opportunity to grow within a dynamic, technology-driven environment.
Reporting to our Technical Support Team Leader, you will work closely with the key members of the Field Service, Operations and Customer Services Teams, amongst other key stakeholders, ensuring we are providing the very best service to our valued customers.
About Us: Here at CAME, our mission is to provide high-quality, reliable solutions that enhance security and convenience for our customers. With a very strong emphasis on customer satisfaction, we prioritise innovation and continuously strive to exceed expectations through both our products and technical support services.
CAME Parkare UK, who are part of the CAME Group of companies, are a wholly owned subsidiary of Parkare Group, a world leader in the design, production, installation and maintenance of both on-street and off-street parking access and revenue control systems. We specialise in cutting-edge hardware and software systems designed to streamline parking operations for both public and private sectors. With a strong commitment to customer satisfaction, we are looking to expand our team with a dedicated and technically skilled Product Support Engineer.
Responsibilities:
- Provide technical support and remote diagnostics for CAME Parkare equipment and software.
- Assist field engineers with installation, configuration, and fault resolution.
- Support customers with issues relating to software, hardware, and network infrastructure.
- Configure and troubleshoot routers and network switches, including VLANs and routing.
- Work with copper and fibre network technologies to support system connectivity.
- Support the setup and maintenance of MS Windows Server environments.
- Assist with MS SQL Server management, queries, and backup/restore processes.
- Understand and support web-based hosted platforms and application scripts.
- Provide clear documentation and technical guidance to both customers and internal teams.
- Participate in training and become hands-on with car parking equipment configuration and fault diagnosis.
Do You Offer?
- A proven track record in a technical support or engineering role?
- Experience with SQL server management?
- Comfortable with web-based applications and hosted software solutions?
If so, we’d like to hear from you.
Join Our Team: CAME aim to offer a dynamic work environment where innovation and collaboration are highly valued. As a Technical Support Engineer, you will have the opportunity to help shape the future of our product support and make a significant impact on our customers' experiences. We provide competitive compensation, comprehensive benefits, and ample opportunities for professional growth and development.
If you like what you’ve read so far please use the link below for our application form, which includes a further link to the full job specification and company information.
Due to the number of responses we receive to our advertisements we are unable to respond individually to each application. If you do not hear from us within 14 days after the closing date you may assume you have not been selected for interview this time, but you are welcome to apply for any future vacancy you feel you are suitable for.
Technical Support Engineer employer: CAME UK
Contact Detail:
CAME UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific hardware and software systems used by CAME Parkare. Understanding their products will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL Server management skills, as this is a key requirement for the position. Consider working on personal projects or online courses that focus on SQL to showcase your expertise.
✨Tip Number 3
Prepare to discuss your experience with troubleshooting network issues, particularly with routers and switches. Be ready to provide examples of how you've resolved similar problems in past roles.
✨Tip Number 4
Network with current or former employees of CAME Parkare on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Technical Support Engineer position. Tailor your application to highlight relevant experience and skills that match what CAME is looking for.
Highlight Technical Skills: Make sure to emphasise your technical skills, especially in areas like SQL server management, network troubleshooting, and experience with web-based applications. Use specific examples from your past roles to demonstrate your expertise.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for technology and customer support. Explain why you want to work for CAME and how your background makes you a great fit for their team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at CAME UK
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL server management and web-based applications. Highlight specific examples where you've successfully resolved technical issues, as this will demonstrate your hands-on expertise.
✨Understand the Company’s Mission
Familiarise yourself with CAME's commitment to customer satisfaction and innovation. During the interview, express how your values align with theirs and how you can contribute to enhancing their product support services.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would troubleshoot common technical issues related to hardware and software, as well as your approach to supporting field engineers.
✨Demonstrate Communication Skills
As a Technical Support Engineer, clear communication is key. Practice explaining complex technical concepts in simple terms, as you will need to provide guidance to both customers and internal teams.
