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- Tasks: Provide technical support and solve customer queries in a dynamic team environment.
- Company: CAME UK manufactures innovative security products, focusing on video entry systems and gate automation.
- Benefits: Enjoy a competitive salary, company pension, 25 days leave, and a friendly office culture.
- Why this job: Join a vibrant team where your contributions are valued and you can grow your technical skills.
- Qualifications: Strong communication skills, problem-solving ability, and a willingness to learn are essential.
- Other info: Located conveniently between Derby and Nottingham, with a supportive team atmosphere.
The predicted salary is between 18600 - 26000 £ per year.
Do you enjoy working in a fast-paced environment? Are you highly motivated and hard working? Do you have a technical product background? We currently have opportunities available for a Technical Support Engineer to join our CAME UK Technical Support Team for our Automation products, based at Castle Donington.
CAME UK is an international company manufacturing a range of specialist security products, primarily Video entry systems and Gate automation. We deal directly with trade professionals and distributors in the UK and provide industry leading training, sales and technical support across 5 branches. Our office in Castle Donington is friendly and vibrant, with a great team of people and culture of pulling together and sharing the success of our efforts. We enjoy working here, and it’s important that you enjoy working with us and feel part of the team. If you like being challenged, valued and getting ‘stuck in’, you might like it here!
You will need to be somebody who is a strong team player with excellent communication skills both written and verbal, with a keen attention to detail and an enthusiasm to learn. As a business-to-business company, developing good relationships with our customer base and exceptional service is vital for our continued success.
The Technical Support Engineer role is hands-on and a real opportunity for someone with a positive ‘can do’ attitude to imbed within the existing team, working together to successfully deal with technical related customer enquiries, as well as diagnosing and solving technical issues.
Your next role…
- Perform technical support and advice in a logical and methodical manner to installers and users.
- Read and interpret wiring diagrams and operator instructions with the ability to communicate technical knowledge remotely to varying skilled users.
- Continuous improvement by participation in company training.
- Work effectively and productively to deadlines under reasonable pressure.
- Ensure that all KPI’s are met.
- Take ownership of user problems, escalate when appropriate to team leader / Manager.
Do you offer?
- Excellent communication skills on the telephone and be able to communicate technical knowledge to trade installers and end users.
- Ability to read, interpret and retain technical knowledge.
- Possess a strong desire to problem solve quickly and effectively in a logical and methodical manner.
- Competent in the use of Microsoft applications.
- Willingness to learn and go that extra mile.
- Adaptability, flexibility and committed to job satisfaction.
- Ability to work under your own initiative.
Interested? Our office, in Castle Donington, is ideally located between Derby and Nottingham, just off the A50 and minutes from junction 24a of the M1. In addition to a competitive salary and bonus package, you will also receive:
- A complementary company attire.
- Company pension.
- 25 days annual leave with bank holidays on top, increasing with length of service.
- Monday-Friday 9am-5pm (1 hour lunch break).
As you can probably tell by now our job adverts aren’t about overloading you with information straight away! So … if you like what you’ve read so far please use the link below for our application form, which includes a further link to the full job specification and company information.
PLEASE NOTE: WE DO NOT USE AGENCIES DUE TO OUR GROUP POLICY.
Technical Support Engineer employer: CAME UK
Contact Detail:
CAME UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with CAME UK's products, especially their automation systems and video entry systems. Understanding the technical aspects of these products will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your communication skills, particularly how to explain technical concepts to non-technical users. Practising this can make a significant difference when demonstrating your ability to support customers effectively.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully diagnosed and resolved technical issues. This will highlight your capability to handle the hands-on nature of the role.
✨Tip Number 4
Research the company culture at CAME UK and be ready to discuss how you align with their values of teamwork and customer service. Demonstrating that you fit into their vibrant team will strengthen your application.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Support Engineer position. Familiarise yourself with the specific skills mentioned in the job description, such as communication skills and technical knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your technical background, problem-solving abilities, and any experience in customer support or similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Technical Support Engineer position at CAME UK.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at CAME UK
✨Show Your Technical Knowledge
Be prepared to discuss your technical background and experience with automation products. Familiarise yourself with common issues that users might face and be ready to explain how you would approach solving them.
✨Demonstrate Communication Skills
Since the role requires excellent communication, practice explaining complex technical concepts in simple terms. You might be asked to role-play a scenario where you help a customer over the phone, so clarity is key!
✨Emphasise Teamwork
CAME UK values a strong team culture, so highlight your experiences working collaboratively. Share examples of how you've contributed to team success and how you handle challenges within a group setting.
✨Express Your Willingness to Learn
The company appreciates candidates who are eager to learn and grow. Be ready to discuss how you stay updated with industry trends and your approach to continuous improvement in your technical skills.
