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- Tasks: Provide technical support and troubleshoot issues for hardware and software systems.
- Company: Join CAME Parkare, a leader in innovative parking solutions and customer satisfaction.
- Benefits: Enjoy competitive pay, comprehensive benefits, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and customer experience.
- Qualifications: Experience in technical support, SQL server management, and web-based applications required.
- Other info: This is a fully remote position with occasional site visits.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a proactive and hands-on Product Support Engineer to provide technical support to both our customer base and internal field engineers. You will be instrumental in troubleshooting, diagnosing, and resolving technical issues across our hardware and software platforms. This role combines telephone based, remote technical support with hands-on configuration and occasional site visits, offering an exciting opportunity to grow within a dynamic, technology-driven environment.
Reporting to our Technical Support Team Leader, you will work closely with the key members of the Field Service, Operations and Customer Services Teams, amongst other key stakeholders, ensuring we are providing the very best service to our valued customers.
Here at CAME, our mission is to provide high-quality, reliable solutions that enhance security and convenience for our customers. With a very strong emphasis on customer satisfaction, we prioritise innovation and continuously strive to exceed expectations through both our products and technical support services.
CAME Parkare UK, who are part of the CAME Group of companies, are a wholly owned subsidiary of Parkare Group, a world leader in the design, production, installation and maintenance of both on-street and off-street parking access and revenue control systems. We specialise in cutting-edge hardware and software systems designed to streamline parking operations for both public and private sectors. With a strong commitment to customer satisfaction, we are looking to expand our team with a dedicated and technically skilled Product Support Engineer.
- Provide technical support and remote diagnostics for CAME Parkare equipment and software.
- Assist field engineers with installation, configuration, and fault resolution.
- Support customers with issues relating to software, hardware, and network infrastructure.
- Configure and troubleshoot routers and network switches, including VLANs and routing.
- Work with copper and fibre network technologies to support system connectivity.
- Support the setup and maintenance of MS Windows Server environments.
- Assist with MS SQL Server management, queries, and backup/restore processes.
- Understand and support web-based hosted platforms and application scripts.
- Participate in training and become hands-on with car parking equipment configuration and fault diagnosis.
A proven track record in a technical support or engineering role? Experience with SQL server management? Comfortable with web-based applications and hosted software solutions? As a Technical Support Engineer, you will have the opportunity to help shape the future of our product support and make a significant impact on our customers' experiences. We provide competitive compensation, comprehensive benefits, and ample opportunities for professional growth and development.
Due to the number of responses we receive to our advertisements we are unable to respond individually to each application.
Contact Detail:
CAME UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer {FULLY REMOTE}
✨Tip Number 1
Familiarise yourself with the specific hardware and software systems used by CAME Parkare. Understanding their products will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to network infrastructure and SQL server management. Being able to discuss real-life scenarios where you've successfully resolved technical issues will set you apart.
✨Tip Number 3
Network with current or former employees of CAME Parkare on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to showcase your customer service skills. Since the role emphasises customer satisfaction, think of examples where you've gone above and beyond to assist customers in a technical support capacity.
We think you need these skills to ace IT Support Engineer {FULLY REMOTE}
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and engineering roles. Emphasise your skills with SQL server management, web-based applications, and any hands-on experience with hardware and software troubleshooting.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you align with CAME's mission of enhancing security and convenience.
Showcase Technical Skills: In your application, clearly outline your technical skills related to network infrastructure, MS Windows Server environments, and any experience with routers and network switches. This will demonstrate your capability to handle the responsibilities of the role.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week or two. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at CAME UK
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to hardware and software systems, especially those relevant to parking operations. Be prepared to discuss your experience with SQL Server management and network technologies, as these are crucial for the role.
✨Showcase Problem-Solving Skills
During the interview, be ready to demonstrate your troubleshooting abilities. You might be asked to solve a hypothetical technical issue, so think through your approach and explain your reasoning clearly.
✨Emphasise Customer Service
Since customer satisfaction is a top priority for the company, highlight any previous experience you have in providing excellent customer support. Share specific examples of how you've resolved customer issues effectively in the past.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's products, team dynamics, and future projects. This shows your genuine interest in the role and helps you understand if the company is the right fit for you.
