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- Tasks: Lead and manage operations across three vibrant hotel locations in Camden.
- Company: Dynamic hospitality group celebrating creativity and individuality.
- Benefits: Staff discounts, free mental health support, and a Cycle to Work Scheme.
- Other info: Opportunity for career growth in a fast-paced, supportive culture.
- Why this job: Join a passionate team and shape unforgettable guest experiences in a lively environment.
- Qualifications: Proven experience in multi-site hotel management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Located in the heart of Camden, our hotels and premises sit among some of London’s most vibrant cultural landmarks, including the Roundhouse Theatre, Camden Market, Primrose Hill, and Hampstead Heath. With excellent transport links via Chalk Farm Underground and Kentish Town Overground, our locations are perfectly positioned for guests seeking culture, nightlife, and standout hospitality experiences.
We celebrate individuality, creativity, and great energy. We believe outstanding hospitality comes from great people, great music, and great drinks — and we’re proud to work with a single, close-knit team delivering across all our sites.
We recognise that senior leadership roles carry responsibility and pace. We’re committed to supporting our leaders so they can perform sustainably and effectively.
- Staff discount across the business
- Free CODE App membership (discounts on pubs, bars, gyms & more)
- Free 24/7 counselling and mental health support via Able Futures
- Cycle to Work Scheme
As Hotels General Manager, you will have strategic and operational responsibility across three premises, all delivered by one integrated team. You will ensure consistency of standards, strong communication, and clear leadership across the business, while maintaining a hands-on presence within the operation.
This is a senior leadership role requiring strong operational judgement, commercial awareness, and the ability to lead a unified team across multiple sites. Flexibility to work evenings, weekends, and across sites is essential.
Key Responsibilities- Guest Experience & Brand Standards
- Champion a guest-first culture across all hotels and premises
- Ensure consistent service and brand standards across rooms, food & beverage, housekeeping, and front-of-house
- Oversee the handling of guest feedback and complex issues, driving positive reviews and repeat visits
- Use feedback and performance insight to continuously improve the guest journey
- Operations Management
- Lead day-to-day operations across all premises, ensuring smooth, safe, and efficient delivery
- Maintain high standards of cleanliness, presentation, and maintenance across all locations
- Carry out regular audits and inspections to uphold operational and brand standards
- People Leadership & Development
- Lead, support, and develop a single team working across multiple premises
- Create clarity around roles, expectations, and communication across sites
- Drive engagement, performance, and retention through coaching, development, and regular 1:1s
- Foster a positive, inclusive, and high-performance culture where people feel supported
- Commercial & Financial Performance
- Take ownership of overall commercial performance, including revenue, cost control, and profitability
- Deliver against agreed financial targets and budgets
- Monitor occupancy, ADR, and RevPAR, adjusting strategy across premises in line with demand
- Support sales, marketing, and project initiatives to maximise performance across the business
- Legal Compliance & Governance
- Ensure full compliance with UK legislation across all premises, including Licensing, Health & Safety, Fire Safety, Food Hygiene, GDPR, and Employment Law
- Act as Designated Premises Supervisor (DPS) where applicable
- Maintain effective controls over cash handling, stock management, payroll, and reporting
- Proven experience as a Multi-Site Hotel General Manager or senior hospitality leader
- Experience operating across more than one site is desirable
- Strong commercial awareness with the ability to balance service excellence and profitability
- A confident, people-focused leader who can unite teams and create clarity
- Highly organised, resilient, and comfortable working in a fast-paced environment
- Hands-on, flexible, and willing to lead from the front
- Above all, you’ll be commercially sharp, people-driven, and capable of leading a single team across a complex, multi-site operation.
- Strong and consistent guest satisfaction scores across all premises
- A motivated, engaged, and well-supported team
- Delivery of commercial targets and budgets
- High standards of safety, compliance, and operational consistency
Click Apply Now and submit your CV. Meet the senior leadership team for an initial conversation. Complete a short business plan and meet more of the wider team. Successful candidates will be welcomed into the team.
Rose Fifteen Ltd is an equal opportunities employer and we welcome applications from all persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership, whether they have a disability and whether they are part of any other groups that could bring a diverse perspective to our company.
Hotel General Manager in London employer: Camden Town Hotel
Contact Detail:
Camden Town Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share your experiences and how you’ve made a difference in previous roles. Remember, they’re looking for someone who fits their vibrant culture!
✨Tip Number 3
Prepare for those interviews! Research the company, understand their brand standards, and think about how you can contribute to their guest-first culture. Have examples ready that showcase your leadership skills and operational success across multiple sites.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team. Let’s make it happen!
We think you need these skills to ace Hotel General Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Hotel General Manager role. Highlight your multi-site management experience and any achievements in guest satisfaction or operational efficiency.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about hospitality and how your leadership style can enhance our team. Share specific examples of how you've driven success in previous roles, especially in a multi-site environment.
Showcase Your People Skills: As a people-focused leader, it’s crucial to demonstrate your ability to unite teams. Include examples of how you've developed and supported staff in past positions, as well as how you’ve fostered a positive workplace culture.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Camden Town Hotel
✨Know Your Venues
Before the interview, take some time to research the hotels and their unique offerings. Familiarise yourself with the local culture and attractions around Camden. This will not only show your enthusiasm for the role but also help you discuss how you can enhance the guest experience.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in previous roles, especially in multi-site operations. Be ready to discuss your approach to fostering a positive team culture and how you handle challenges. This is crucial for a role that requires strong people leadership.
✨Showcase Commercial Acumen
Be prepared to talk about your experience with financial performance, including how you've managed budgets and driven profitability. Think of specific strategies you've implemented to improve occupancy rates or guest satisfaction scores, as these are key metrics for the role.
✨Engage with Their Values
The company values creativity and individuality, so think about how you can bring your unique perspective to the role. During the interview, share ideas on how you can contribute to their guest-first culture and maintain high brand standards across all sites.