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- Tasks: Lead and manage operations across three vibrant hotel locations in Camden.
- Company: Dynamic hospitality group celebrating individuality and creativity.
- Benefits: Staff discounts, free mental health support, and a Cycle to Work scheme.
- Other info: Opportunity for career growth in a fast-paced, supportive culture.
- Why this job: Join a close-knit team and shape unforgettable guest experiences in a lively environment.
- Qualifications: Proven experience in multi-site management and strong leadership skills.
The predicted salary is between 50000 - 65000 ÂŁ per year.
Located in the heart of Camden, our hotels and premises sit among some of London’s most vibrant cultural landmarks, including the Roundhouse Theatre, Camden Market, Primrose Hill, and Hampstead Heath. With excellent transport links via Chalk Farm Underground and Kentish Town Overground, our locations are perfectly positioned for guests seeking culture, nightlife, and standout hospitality experiences. We celebrate individuality, creativity, and great energy. We believe outstanding hospitality comes from great people, great music, and great drinks — and we’re proud to work with a single, close-knit team delivering across all our sites.
Why Work With Us?
- Staff discount across the business
- Free CODE App membership (discounts on pubs, bars, gyms & more)
- Free 24/7 counselling and mental health support via Able Futures
- Cycle to Work Scheme
The Role
As Hotels General Manager, you will have strategic and operational responsibility across three premises, all delivered by one integrated team. You will ensure consistency of standards, strong communication, and clear leadership across the business, while maintaining a hands‑on presence within the operation. This is a senior leadership role requiring strong operational judgement, commercial awareness, and the ability to lead a unified team across multiple sites. Flexibility to work evenings, weekends, and across sites is essential.
Key Responsibilities
- Guest Experience & Brand Standards
- Champion a guest‑first culture across all hotels and premises
- Ensure consistent service and brand standards across rooms, food & beverage, housekeeping, and front‑of‑house
- Oversee the handling of guest feedback and complex issues, driving positive reviews and repeat visits
- Use feedback and performance insight to continuously improve the guest journey
- Operations Management
- Lead day‑to‑day operations across all premises, ensuring smooth, safe, and efficient delivery
- Maintain high standards of cleanliness, presentation, and maintenance across all locations
- Carry out regular audits and inspections to uphold operational and brand standards
- People Leadership & Development
- Lead, support, and develop a single team working across multiple premises
- Create clarity around roles, expectations, and communication across sites
- Drive engagement, performance, and retention through coaching, development, and regular 1:1s
- Foster a positive, inclusive, and high‑performance culture where people feel supported
- Commercial & Financial Performance
- Take ownership of overall commercial performance, including revenue, cost control, and profitability
- Deliver against agreed financial targets and budgets
- Monitor occupancy, ADR, and RevPAR, adjusting strategy across premises in line with demand
- Support sales, marketing, and project initiatives to maximise performance across the business
- Legal Compliance & Governance
- Ensure full compliance with UK legislation across all premises, including Licensing, Health & Safety, Fire Safety, Food Hygiene, GDPR, and Employment Law
- Act as Designated Premises Supervisor (DPS) where applicable
- Maintain effective controls over cash handling, stock management, payroll, and reporting
What We’re Looking For
- Proven experience as a Multi‑Site Hotel General Manager or senior hospitality leader
- Experience operating across more than one site is desirable
- Strong commercial awareness with the ability to balance service excellence and profitability
- A confident, people‑focused leader who can unite teams and create clarity
- Highly organised, resilient, and comfortable working in a fast‑paced environment
- Hands‑on, flexible, and willing to lead from the front
Above all, you’ll be commercially sharp, people‑driven, and capable of leading a single team across a complex, multi‑site operation.
What Success Looks Like
- Strong and consistent guest satisfaction scores across all premises
- A motivated, engaged, and well‑supported team
- Delivery of commercial targets and budgets
- High standards of safety, compliance, and operational consistency
The Process
Click Apply Now and submit your CV. Meet the senior leadership team for an initial conversation. Complete a short business plan and meet more of the wider team. Successful candidates will be welcomed into the team.
Equal Opportunities Statement
Rose Fifteen Ltd is an equal opportunities employer and we welcome applications from all persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership, whether they have a disability and whether they are part of any other groups that could bring a diverse perspective to our company.
Hotel General Manager employer: Camden Town Hotel
Contact Detail:
Camden Town Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel General Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their vibrant team.
✨Tip Number 2
Prepare some questions to ask during your interview. This shows you're engaged and have done your homework. Ask about their approach to guest experience or how they foster team development across multiple sites.
✨Tip Number 3
Practice your leadership stories! Think of examples where you've successfully led a team or improved guest satisfaction. Being able to share these experiences will demonstrate your capability as a multi-site manager.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Hotel General Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to guest satisfaction and how you’ve created memorable experiences in previous roles.
Tailor Your CV to the Role: Make sure your CV reflects the key responsibilities and skills mentioned in the job description. Highlight your multi-site management experience and any achievements that demonstrate your ability to lead a unified team across different locations.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so ensure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant team!
How to prepare for a job interview at Camden Town Hotel
✨Know Your Venues
Familiarise yourself with the three premises you'll be managing. Understand their unique features, guest demographics, and any recent feedback. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Leadership Style
Prepare to discuss your approach to leading a multi-site team. Share specific examples of how you've fostered a positive culture and driven performance in previous roles. Highlight your ability to unite teams and create clarity across different locations.
✨Demonstrate Commercial Acumen
Be ready to talk about how you’ve balanced service excellence with profitability in past positions. Bring examples of how you've achieved financial targets and improved operational efficiency, as this role demands strong commercial awareness.
✨Engage with Guest Experience Strategies
Think about how you would champion a guest-first culture. Prepare to discuss strategies for handling guest feedback and improving the overall guest journey. This is crucial for maintaining high satisfaction scores across all premises.