Operations & Communications Officer

Overview

Operations & Communications Officer at Camden Learning. Salary £36,000 per annum. Location: 5 Pancras Square, London, N1C 4AG. This is a permanent, full-time role (36 hours per week) with a requirement for a minimum of two in-office days. Flexible options for part-time may be discussed. Interviews to be held in the week of 10 November 2025.

About Camden Learning

Launched in 2017, Camden Learning is a schools-led partnership between Camden schools and Camden Council. It aims to drive improvement with a focus on excellence and social equity, co-constructed by member schools.

The role

Ensure smooth and professional delivery of Camden Learning’s services by providing high-quality customer support, delivering accurate and engaging communications, managing website and mailing content, and coordinating meetings, training, and events. Be a central point of contact for stakeholders, support internal operations, and contribute to the organisation’s visibility and effectiveness.

Key responsibilities

• The first point of contact for incoming phone calls and the customer service email address; answer queries and direct to relevant team members; ensure timely responses.
• Email bulletins: compile, proofread and publish key bulletins.
• Maintain accurate contact details in key contact lists.
• Website: ensure content is accurate and up to date; perform routine audits; update content; liaise with web design agency for more extensive changes.
• Meetings, training and events: maintain online booking system for training courses; confirm training details with course leads; respond to attendee and course leader queries; book venues and set up online sessions (Zoom); distribute training feedback; support conferences and events (including front-of-house duties).
• Communications: support social media strategy, gathering posts, proofreading, adding images/hashtags, and managing Camden Learning’s LinkedIn presence; assist with design, publication and dissemination of communications.
• Other: liaise with schools, Camden Council and partners; promote social justice, equity and inclusion; contribute to improving systems, processes and services.
• Other tasks as required at this level.

About you

Skills and Experience

• Tech-savvy; comfortable with email platforms, online booking systems, and Zoom.
• Experience using Wordpress (or similar) to update websites.
• Excellent attention to detail.
• Ability to build rapport and gain trust of customers and stakeholders.
• Excellent written and verbal communication skills.
• Strong organisational and time-management abilities.
• Desirable: experience coordinating large meetings, events, and training logistics.
• Desirable: experience managing a company social media presence (e.g., LinkedIn).
• Desirable: basic design skills for communications and social content.

Personal Attributes

• Professional, approachable, customer-focused; highly organised and proactive with a problem-solving mindset.
• Passionate about education and community development; proactive and able to work independently and as part of a team.
• Flexible, adaptable to changing priorities; collaborative and supportive of colleagues and stakeholders.
• Resilient with the ability to manage multiple priorities; committed to continuous improvement and high-quality service.

How to apply

Closing date: 10am on 3 November 2025. To apply, please send the following with the subject line “Business Systems Analyst application” to recruitment@camdenlearning.org.uk. For details or to discuss the opportunity, contact Camden Learning at recruitment@camdenlearning.org.uk.

Benefits may include: 30 days’ annual leave (plus bank holidays; up to 33 days in year 1–3), 10% minimum employer pension contribution, death in service benefit (3x salary), flexible working (dependent on service needs), cycle-to-work and season ticket loans, staff discounts, corporate rates for gym memberships, Employee Assistance Programme, and health checks.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Marketing, Public Relations, and Writing/Editing
• Industries: Education Administration Programs