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- Tasks: Help manage Council Tax and Business Rates while providing top-notch customer service.
- Company: Join Camden Council, committed to diversity and community representation.
- Benefits: Enjoy 27 days annual leave, flexible working, and career development opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Two years of Council Tax experience and strong communication skills required.
- Other info: Inclusive workplace with support for diverse communities and career growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking to recruit Council Tax Officers to deliver a professional, customer‐focused and high‐quality service whilst maximising revenue through the administration, collection and recovery of the Council Tax/Business Rates. Dealing directly with the public you will answer correspondence accurately, liaise with taxpayers on the telephone, review exemptions/discounts and administer Council Tax records to support the Benefit service with assessing reduction claims. You will take responsibility for complex cases, including sending written responses on complaints and appeals. Telephone calls will support customers with arrears, discuss payment plans and liaise with enforcement agents. You will also trace absconders to settle old debts and attend the Local Magistrates' Court to negotiate arrangements and handle queries.
Benefits
- 27 days annual leave for new starters, rising to 31 days after 5 years
- Local Government Pension Scheme
- Flexible working opportunities
- Interest‐free loans
- Access to our incredible staff networks
- Career development and training
- Wellbeing support and activities
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equality and justice remains at the heart of everything we do.
Qualifications and experience
- Minimum two years working experience of Council Tax and a good knowledge of all the relevant principles and procedures governing it
- Excellent IT and communication skills
- Ability to act professionally and communicate patiently but effectively with those in difficulty
- Experience of prioritising own workload with minimum supervision and ability to adapt to changing priorities and demands
- CIVICA system experience desirable
- IRRV qualified or previous technical experience gained from having worked in a Council Tax customer‐focused environment
- An understanding of and experience of compliance with data protection/sharing and audit/financial standards
- Excellent analytical, literacy and written communication skills with knowledge of IT applications and software
- Ability to work flexibly, balancing competing priorities, meeting deadlines and dealing with a wide range of stakeholders both internally and externally
Council Tax Officer in Westminster employer: Camden Council
Contact Detail:
Camden Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Officer in Westminster
✨Tip Number 1
Get to know the Council Tax landscape! Brush up on your knowledge of the relevant principles and procedures. This will not only help you in interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with the public, it's crucial to demonstrate your ability to communicate effectively and patiently. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've handled complex cases in the past. Think of specific examples where you successfully navigated challenges, especially in a customer-focused environment.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure your details reach us quickly and efficiently.
We think you need these skills to ace Council Tax Officer in Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Council Tax Officer role. Highlight your relevant experience in Council Tax, customer service, and any specific skills that match the job description. We want to see how you fit into our team!
Showcase Your Communication Skills: Since you'll be dealing directly with the public, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe share an example of how you've effectively handled a difficult situation in the past.
Highlight Your Problem-Solving Abilities: As a Council Tax Officer, you'll face complex cases. In your application, mention instances where you've successfully resolved issues or managed complaints. This will show us that you're ready to tackle the challenges of the role head-on!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our fantastic benefits there!
How to prepare for a job interview at Camden Council
✨Know Your Stuff
Make sure you brush up on Council Tax principles and procedures. Familiarise yourself with the relevant legislation and any recent changes. This will not only show your expertise but also demonstrate your commitment to providing a high-quality service.
✨Practice Your Communication Skills
Since you'll be dealing directly with the public, practice how you communicate complex information clearly and patiently. Role-play common scenarios, like handling complaints or discussing payment plans, to build your confidence and ensure you can handle difficult conversations effectively.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've successfully managed complex cases in the past. Think about specific situations where you had to negotiate arrangements or trace absconders. Highlighting your analytical skills and ability to prioritise will set you apart from other candidates.
✨Emphasise Your Flexibility
Be ready to discuss how you adapt to changing priorities and demands. Share experiences where you balanced competing tasks or worked under pressure. This will illustrate your ability to thrive in a dynamic environment, which is crucial for a Council Tax Officer.
