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- Tasks: Carry out servicing, diagnostics, and repairs for heating and gas systems in social housing.
- Company: Join Camden's dedicated in-house team focused on community service.
- Benefits: Competitive salary, training opportunities, and a chance to make a real difference.
- Why this job: Support residents while ensuring their heating systems are safe and functional.
- Qualifications: 5+ years in domestic heating, ACS qualifications, and strong communication skills.
- Other info: Diversity is valued; we encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
We're looking for an experienced Service and Repair Engineer to join Camden's in-house team. You'll carry out essential servicing, diagnostics, and repair work across our social housing portfolio - making sure heating, hot water, and gas systems remain safe, compliant, and fully functional. This is a hands-on role where you'll work directly with residents, supporting them with clear communication, excellent service, and guidance on the safe use of their systems.
Responsibilities
- Carry out annual safety checks and servicing in line with legislation.
- Diagnose and repair faults in boilers, pipework, heating controls, and renewable technologies.
- Complete emergency and routine maintenance tasks quickly and safely.
- Provide excellent customer service and clear communication to residents.
- Maintain accurate records of inspections, servicing, and compliance certificates.
- Escalate gas safety risks or safeguarding concerns appropriately.
- Support Camden's energy efficiency and sustainability goals.
Qualifications
- At least 5 years' experience in domestic heating servicing and maintenance.
- Strong diagnostic and repair skills for heating systems.
- Good understanding of gas safety legislation and landlord compliance.
- ACS qualifications including: CCN1 (Core Domestic Gas Safety), CENWAT (Boilers & Water Heaters), CKR1 (Cookers), HTR1 (Gas Fires), CPA1 (Combustion Performance Analysis).
- Excellent communication and record-keeping skills.
- The ability to work independently, prioritise effectively, and deliver high-quality results.
Desirable
- Experience working in social housing.
- Training with boiler manufacturers or renewable technologies (e.g. air source heat pumps).
- Experience supporting vulnerable residents.
- Confidence using digital job reporting tools.
We want Camden Council to reflect the communities we serve. That means we value diversity in all its forms, including diversity of thought. We particularly welcome applications from Black, Asian and other Ethnic Minority communities, LGBTQ+, disabled, and neurodiverse candidates. Equalities and justice sit at the heart of what we do, and we need diverse voices to help us make a real difference.
Service & Repair Engineer employer: Camden Council
Contact Detail:
Camden Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Repair Engineer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and join relevant online groups. You never know who might have a lead on a Service & Repair Engineer role that’s perfect for you.
✨Tip Number 2
Show off your skills! Consider creating a portfolio or a LinkedIn profile that highlights your experience with diagnostics and repairs. Include any ACS qualifications and customer service achievements to catch the eye of potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to gas safety legislation and your hands-on experience. Practice explaining your approach to problem-solving and how you communicate with residents to ensure they feel supported.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented Service & Repair Engineers. Keep an eye on our job listings and make sure your application stands out by showcasing your unique skills and experiences.
We think you need these skills to ace Service & Repair Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in domestic heating servicing and maintenance. We want to see how your skills match up with the responsibilities listed in the job description, so don’t hold back on showcasing your diagnostic and repair skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Camden and how your background aligns with our values. Remember, we love clear communication, so keep it concise and engaging.
Show Off Your Qualifications: Don’t forget to mention your ACS qualifications! Make sure they’re front and centre in your application. We’re looking for candidates who are compliant with gas safety legislation, so this is super important for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s easy peasy!
How to prepare for a job interview at Camden Council
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around gas safety legislation and heating systems. Be ready to discuss your experience with diagnostics and repairs, as well as any specific challenges you've faced in the past.
✨Show Off Your Communication Skills
Since this role involves working directly with residents, practice how you'll explain complex issues in simple terms. Think of examples where you've provided excellent customer service or helped someone understand their heating system better.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific instances where you've diagnosed and repaired faults quickly and effectively. Highlight your ability to prioritise tasks, especially in emergency situations, to show that you can handle the pressure.
✨Be Ready to Discuss Compliance
Familiarise yourself with the compliance requirements relevant to the role. Be prepared to talk about how you maintain accurate records and ensure safety checks are completed in line with legislation, as this is crucial for the position.
