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- Tasks: Lead and coordinate housing repairs, ensuring top-notch service for residents.
- Company: Join Camden Council, a vibrant and diverse community-focused organisation.
- Benefits: Flexible working options, competitive salary, and supportive environment.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in contact centres, strong communication, and mentoring abilities.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 42221 - 47940 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Salary: £42,221 – £47,940
Grade: Level 3 Zone 2
Location: Holmes Road, Camden
Hours per week: 36 Hours (Full Time)
Contract Type: Permanent/ Full Time
Closing date: Sunday 12th October 2025 at 23:59
Flexible working options available – open to discussion
Come and meet us! Come along to our Holmes Road depot in Camden on Friday 3 October (from 9:30am, all day) to meet the team, find out about our new service, and see what it\’s like to work with us. Drop in any time, we\’d love to see you!
About Camden
At Camden, we\’re building somewhere everyone can thrive. Our borough is one of the most vibrant and diverse places in the UK – and we\’re working hard to make sure nobody gets left behind. We\’re not just home to a fast-growing economy, we\’re home to bold ideas, radical social change, and a spirit of innovation. Join us, and you\’ll help shape a better future for everyone.
The role
We\’re looking for a Senior Housing Repairs Co-ordinator to join our Housing Repairs Contact Centre. This is a key role where you\’ll lead the day-to-day planning and scheduling of high-volume repair works – from the first customer call right through to completion.
As well as handling complex cases and supporting residents, you\’ll play a leadership role in mentoring and guiding colleagues, ensuring that service standards are consistently met and that residents receive a first-class experience.
What you\’ll do
- Lead and coordinate scheduling and allocation of responsive repairs.
- Act as first point of contact for operatives and contractors, tracking progress in real time.
- Train, mentor, and support Housing Repairs Co-ordinators in the team.
- Handle high call volumes and complex customer enquiries with professionalism and care.
- Ensure accurate processing of repairs in line with Camden\’s policies and statutory requirements.
- Monitor outstanding works, escalate delays, and drive completion within set timescales.
- Contribute to service improvements and support management in achieving team targets.
- Work closely with repairs supervisors to maximise operatives\’ efficiency and customer satisfaction.
About you
We\’re looking for someone who combines strong service delivery skills with team leadership qualities. You\’ll bring:
- Experience working in a busy contact centre or scheduling environment.
- The ability to mentor, support, and guide colleagues.
- Excellent communication and problem-solving skills.
- Strong organisational skills and the ability to manage multiple priorities.
- Experience diagnosing repairs, booking appointments, and using repairs IT systems.
- A positive, resident-focused approach, even in challenging situations.
Working for Camden
At Camden, we\’re not afraid to do things differently. We welcome your ideas, your views, and your energy. In return, we offer a flexible and supportive environment, a range of staff benefits, and the opportunity to help redefine what a career in local government can be.
Inclusion and Diversity
We want Camden Council to reflect the communities we serve. That means we value diversity in all its forms, including diversity of thought. We particularly welcome applications from Black, Asian and other Ethnic Minority communities, LGBTQ+, disabled, and neurodiverse candidates.
Equalities and justice sit at the heart of what we do, and we need diverse voices to help us make a real difference.
Accessibility and Adjustments
We are committed to making our recruitment process as accessible as possible. If you need any adjustments during the application, interview, or assessment process or if you\’d like information in an alternative format, please contact us at resourcing@camden.gov.uk or call 020 7974 6655.
To view the full Job Profile, please click here. To apply, please follow the application link. In the Why you? section of the application, show us how you meet the criteria set out under the About You section of the Job Profile.
Salary range
- £42,221 – £47,940 per year
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Senior Housing Repairs Coordinator employer: Camden Council
Contact Detail:
Camden Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Repairs Coordinator
✨Tip Number 1
Get to know Camden! Attend the meet-and-greet at the Holmes Road depot. It’s a great chance to chat with the team, learn about the role, and show your enthusiasm in person.
✨Tip Number 2
Show off your leadership skills! When you’re chatting with potential employers, highlight your experience in mentoring and guiding teams. They want to see how you can contribute to their service improvements.
✨Tip Number 3
Be ready to tackle those tricky questions! Prepare examples of how you've handled complex customer enquiries or high call volumes. This will demonstrate your problem-solving skills and resident-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Camden team.
We think you need these skills to ace Senior Housing Repairs Coordinator
Some tips for your application 🫡
Show Us Your Experience: In the 'Why you?' section, make sure to highlight your experience in busy contact centres or scheduling environments. We want to see how your background aligns with the role of Senior Housing Repairs Coordinator.
Be Resident-Focused: Emphasise your positive, resident-focused approach in your application. We value candidates who can handle challenging situations with professionalism and care, so let us know how you've done this in the past!
Highlight Leadership Skills: Since this role involves mentoring and guiding colleagues, don’t forget to showcase your leadership qualities. Share examples of how you've supported and trained team members in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out on this opportunity!
How to prepare for a job interview at Camden Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Housing Repairs Coordinator inside out. Familiarise yourself with Camden's policies and the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves mentoring and guiding colleagues, be prepared to discuss your leadership experiences. Think of specific examples where you've successfully led a team or resolved conflicts. This will demonstrate your ability to support and inspire others in a busy contact centre environment.
✨Prepare for Customer Scenarios
Expect questions about handling complex customer enquiries and high call volumes. Prepare some scenarios from your past experience where you managed difficult situations effectively. Highlight your problem-solving skills and how you maintained a positive, resident-focused approach even under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, service improvements, or Camden's vision for the future. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.